Website down - AGAIN!!!!!!!!!!!!!!!!

[Barry]

Well, here we go again, our site is now suddenly giving us 500 internal server errors, no updates have been made, nothing

I have to say im losing patience with the whole actinic experience, always problems, always.

and the support on this board is much better than the support i pay Actinic a few hundred pounds a year for. Incase your reading this support guys, ive had 3 different tickets for the same site seemingly abandoned by you, after a while you simply ignore my emails

so, back to the forum again where you can be sure of good help

any ideas anyone? perhaps the old refresh website will do it? this is a 6 hour process for us. does anyone know of a way i can automate the refresh website process so it just does it everyday? (that was sarcasm by the way)

totally fed up, Christmas rush? Bah humbug!!!

[RuralWeb]

It's more like a hosting issue. I'm sure you have said before but who is the site hosted with and looking at your site map why on earth does it take 6 hours to refresh the site????

[Barry]

sorry, the link is www.tshirtsville.com - oh no not him again i hear you say!

heres another similar thread from last week that is also unresolved but thankfully not a current problem (but stay tuned folks, its sure to return soon)
http://community.actinic.com/showthread.php?t=25573

Seems like i picked a bad week to quit sniffing glue

[Barry]

Hi Mal

its on webfusion. The site has about 1500 cat files, 6500 products with extended info for each so thats about 1300 images, 8000 pages

[RuralWeb]

Barry. I've had a long day so answer my questions or good night

[Barry]

i think we must have be posting at the same time there Mal

[RuralWeb]

Which WebFusion package?

[Darren B]

The site seems fine to me, i can add to basket and checkout

[RuralWeb]

It's working fine for me as well. Get darren to give you a trial package and try the site on that.

I have site with lots more products than you have running ok on WebFusion so what is different about your site? Are you using the ext info pages as spps?

[Darren B]

You are more than welcome to test if you like, drop me a line and i can sort you out some network settings for v8

[guccij]

There's something causing the whole site to hang for me between adding to basket and checkout. Hanging for 2+ minutes. It says"transferring data from e1.clearspring.com" - looks like some tracking code or widget thingy is getting in the way. At least, on FF3 it is.

[Barry]

Webfusion package is Fusion Professional Linux

whenever we try to add to cart and check out, we get an Internal Server Error, its wierd, orders are way down today so i know for sure that others are seeing the same errors

the wierd thing is whenever i get webfusion support to look at it, or you guys, it works fine! but clearly its not as orders are way way down, order numbers are also usually concurrent, today they have huge gaps from one order number to the next

sorry Mal i dont know what spps is?

I dont think its hosting though, in the last few months i have moved from fasthosts, to Mosso, to webfusion, all 3 companies seemed ok but then would suddenly go out/down/wierd for no reason

i think there are sooooooo many small problems with our site after years of tech problems, 4 massivly problematic upgrades, many support tickets being abandoned by actinic and bad hosting co's (fasthosts in particular)

i wish i had some hair, then i could pull it out

[Barry]

At last webfusion have been able to replicate the error, great!

they have this to say, it seems that they think the storing of session files is to blame;

Our product development team have found that you are running an actininc shopping cart which is storing session variables on thefiler causing significant load on the shared server as it is a busy website.

Please could you make the following changes:

Edit cgi-bin/sm000001.pm and cgi-bin/sm000002.pm lines 444 and make it look like:

sub GetSessionFileFolder
{
return "/tmp/";
my $Self = shift;
if ($$::g_pSetupBlob{'PATH_TO_CART'} ne "" &&

Actinic may have an alternate way of fixing this but you would need to contact them. This fix should speed up your website too.


.... i guess by "variables on thefiler" they mean variables on the fly?


any thoughts guys? will this turn off the setting of session files that are needed to run actinic?

and thanks for the offer Darren, I may well take you up on that once we get past Chrimbo

[RuralWeb]

Years of problems and upgrades sounds like the site may as you say be trashed. I seem to remember that we once suggested rebuilding via a clean product import. If you upgraded from 7 to 8 rather than rebuilding then that would almost certainly cause problems.

Have we said all this before? Take the site and rebuild it as I suggest on another of and use your test site to check it out. I'm 99% sure that will fix it

[RuralWeb]

It's an odd error to be having especially as it's happened on several hosts. Has your upgrade problems corrupted or messed with these files?