Digital Download Failure

[Singletrack]

V9.3

Here's a link to a file that is sposed to download but just sits there doing nothing until it gives up. Eventually I get an internal server error.

The file is there in the DD folder.. The scripts all pass the test but
http://www.singletrackworld.com/shop...e8b7e7e7e9e9e4

Does not result in a download. That link will stay valid for a week.

We recently changed hosts. We are now with Donhost

Folder structure is

/shop/cgi-bin
/shop/acatalog
/shop/acatalog/DD

Ordering anything apart from our download files works just fine.

Tried using cgi-bin in the root folder too.

Tried knocking the nph- off the script on the server and in the site1 folder before a refresh (as suggested elsewhere for V8). removing the nph- from the script locally just seems to get reset back when I refresh.

Any help appreciated..

Mark

[RuralWeb]

Have you checked that your host allows digital downloads as many will not and block any

[TraceyG]

Tried knocking the nph- off the script on the server and in the site1 folder before a refresh (as suggested elsewhere for V8). removing the nph- from the script locally just seems to get reset back when I refresh.

You are probably changing the wrong file. Make sure you make the change to 'nph-download.pl' in your site folder and delete the 'nph-dl000001.pl' file from the site folder and server before refreshing.

[Singletrack]

Just heard back from our Host and all is configured correctly at their end.

[Singletrack]

I can't find the nph-download.pl script anywhere in my site directory

[Singletrack]

Fixed it now.

The download.pl script seems to do nothing. It's not uploaded to our server..
however, I removed the nph- from the nph-dl00000.pl script in the ORIGINALS folder and NOT in the Site1 folder. Then did a purge and refresh and the result was a cgi-bin full of scripts with none of them leading with nph-

Now it works!
:-)

[TraceyG]

nph-dl00000.pl script in the ORIGINALS folder

nph-dl00000x.pl (where 'x' is the cgi script ID number) shouldn't exist in the 'Original' folder. nph-download.pl should. The 'nph-dl00000x.pl file is generated from the nph-download.pl during the upload and it is that which is uploaded to the server.