Network setup test fails

[TraceyHand]

you did create an acatalog folder as well as a cgi-bin, I presume?

[hopeful]

you did create an acatalog folder as well as a cgi-bin, I presume?

just checked and yes there is an acatalog folder

[Sean Williams]

This doesn't look right - PATHTOCGIBIN www/cgi-bin/
Try: PATHTOCGIBIN /cgi-bin/

For FTPPATHFROMCGITOCATALOG /acatalog/
Try: FTPPATHFROMCGITOCATALOG ../acatalog/
Or: FTPPATHFROMCGITOCATALOG ./acatalog/

[hopeful]

This doesn't look right - PATHTOCGIBIN www/cgi-bin/
Try: PATHTOCGIBIN /cgi-bin/

For FTPPATHFROMCGITOCATALOG /acatalog/
Try: FTPPATHFROMCGITOCATALOG ../acatalog/
Or: FTPPATHFROMCGITOCATALOG ./acatalog/

Well it turns out that the www/cgi-bin/ bit was ok but the /acatalog/ needed a couple of full stops in front as you suggest.

Having made that final change it finally passed the test in network setup. Many thanks to all contributors in this arduous process.

Final question is how long should I have to wait before my website is visible; I've clicked Publish to Web but at the moment it still shows my hosting dummy page?

[guccij]

Clear your cache and try again. The changes should have been visible as soon as the upload finished.

--edit--

That's because you are looking at www.salonstartup.co.uk instead of www.salonstartup.co.uk/acatalog/index.html

The cgi-bin is still not working.

[Rich Brady]

It's been uploaded:

http://www.salonstartup.co.uk/acatalog/

When you clck on the Home Page (index.html) in Actinic, have you got "Use as Website Home Page" checked in the "General" Tab?

[Sean Williams]

Well it turns out that the www/cgi-bin/ bit was ok but the /acatalog/ needed a couple of full stops in front as you suggest.

Hmm - I'm not an expert of course, but I can't see how www/cgi-bin/ can work - at the very least it would need to be a complete address such as www.whereami.co.uk.

Perhaps try
./cgi-bin/
or ../cgi-bin/

I wouldn't be at all surprised if someone happened along shortly to tell me I'm wrong

[hopeful]

It's been uploaded:

http://www.salonstartup.co.uk/acatalog/

When you clck on the Home Page (index.html) in Actinic, have you got "Use as Website Home Page" checked in the "General" Tab?

Er no I haven't, should I?

[hopeful]

Clear your cache and try again. The changes should have been visible as soon as the upload finished.

--edit--

That's because you are looking at www.salonstartup.co.uk instead of www.salonstartup.co.uk/acatalog/index.html

The cgi-bin is still not working.

How do I get www.salonstartup.co.uk to work?

is it as Sean suggests above
Perhaps try
./cgi-bin/
or ../cgi-bin/

[Rich Brady]

I think this is why http://www.salonstartup.co.uk isn't showing your site, but http://www.salonstartup.co.uk/acatalog is.
You haven't uploaded an index.html page, so your hosts default index.htm page is still showing.

[hopeful]

I think this is why http://www.salonstartup.co.uk isn't showing your site, but http://www.salonstartup.co.uk/acatalog is.
You haven't uploaded an index.html page, so your hosts default index.htm page is still showing.

Where will I find the index.html page I need to upload?

[NormanRouxel]

You still have a path problem. If I try anything involving Perl scripts (Search / Cart / Checkout), I get the error:

A General Script Error Occurred
--------------------------------------------------------------------------------
Error: Error opening configuration file ./acatalog/prompt.fil. No such file or directory

It looks like you've got ./acatalog where you need ../acatalog

Best post your network settings again (they've undoubtedly changed from earlier).

[Darren B]

OK this is going to be similar to the other thread about network problems and the 1st thing i suggest is

create and ftp account with only access to thre public_html area of your hosting plan

then you can use the settings i pasted above,

Hmm - I'm not an expert of course, but I can't see how www/cgi-bin/ can work

Sean www is the same as public_html on some servers your can use either or, the problem here is, well what i believe it is, is that the main ftp login gives you full access to your hosting area, including the bits out side of the web folder, so you have to give actinic different paths in order for it to work, i always say the easiest method is to create a seperate ftp account then the paths all become simple

do as Norman has asked and repost you settings

D

[hopeful]

Ok guys here's the latest settings

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.salonstartup.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.salonstartup.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.salonstartup.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE ./
FTPHOST ftp.salonstartup.co.uk
FTPUSERNAME **********
FTPPASSWORD **********
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../acatalog/

[leehack]

Path to cgibin just cannot be right like that, i've never seen any package setup like that before! Who is hosting this and what's the reported error? Did you try the network wizard at all?