Duplicated mail from Actinic

[oginet]

I'm experiencing an odd thing - I have a number of customers using Actinic Shared SSL - when an account is due for annual renewal I get the same letter as many as 10 times, sometimes 3 in the same post. The letter itself doesn't require any action if you wish to renew, but it is just iritating, and so untypical of Actinic's general efficiency and good service.

do others experinece this?

[Neil Bayton]

Hi John,

As you mention you have many SSL's with us, and a few renew at the same time, it might be that the letters are for different customers.

However saying that at the start of December we had a problem with the Admin system, that meant re-keying in data. This might explain duplicate letters, we also noticed a week later that the system was not updating records which meant some customers received two renewal letters.

Kind regards
Neil Bayton
Administration Manager

[oginet]

duplicate mailings

thanks for your response, I did collect 10 identical letters for cdxpress.co.uk, and have had about 5 so far for classic-collection-dolls.co.uk

Shall hope what you mention solves it !