Shopping Cart Summary always shows 0

[alexanderfab]

Hello,

I've had a look in previous threads about shopping cart problems, and hopefully I've not missed the information I am looking for, but I am having some problems with my shopping cart summary at the top of my page.

On the brochure pages and the product pages it always stays at 0. However, when on the cart pages and the checkout pages it seems to work perfectly. I was wonderign if I was missing anything or if soemone else had had a similar problem.


Alex

[Mike Hughes]

Because you've got the product cart on www. and everything else without it.

A cookie on one won't be seen on the other.

Don't mix www. and non-www. addresses. The web doesn't work that way.

Mike

[alexanderfab]

Ah, how did I miss that?

Thanks ever so much for your help, and the quickeness of your reply. You lot are a fountain of knowledge.

Alex

[lazodoh]

Because you've got the product cart on www. and everything else without it.

A cookie on one won't be seen on the other.

Don't mix www. and non-www. addresses. The web doesn't work that way.

Mike

Hi,

I have a similar problem, but not sure how to resolve it. The problem is that the Shopping Cart works fine on my PC and my laptop (both IE 7), but does not on my wife's PC (IE 6). I wonder if it is something to do with her cookie settings?

The behaviour is exactly as described by alexanderfab.

My website is www.exclusivetees.com


Many thanks

[TraceyHand]

you have 2 different domains in use??

exclusivetees.com and dancetees.com

the catalogue is using (or forwarding to?) exclusivetees.com yet your cart (view basket) shows dancetees.com which is why it isn't working properly.

If your network settings contain both, choose one or the other or it won't work properly.

[NormanRouxel]

Leo

You store is on www.exclusivetees.com and your Cart is on www.dancetees.com.

Same problem, so same solution. Fix the network settings so that the store and cart are on the same domain.

[TraceyHand]

there, see. Norman say so so it MUST be right

[lazodoh]

there, see. Norman say so so it MUST be right

Thanks guys for the quick response.

Yes, I do have 2 urls in use. I initially started with dancetees.com, but I am gradually replacing this with the more generic exclusivetees.com. I will make sure my network settings reflect this.

Many thanks,

Leo

[NormanRouxel]

there, see. Norman say so so it MUST be right

Tracey said more so she must be twice as right.

[pinbrook]

Yes, I do have 2 urls in use. I initially started with dancetees.com, but I am gradually replacing this with the more generic exclusivetees.com. I will make sure my network settings reflect this.

upload site using network settings with exclusivetees only.

remove the site entirely from dancetees, in the webspace for dancetees set up a 404 error page to forward to dancetees/index.html then set up 301 redirect to exclusivetees.

This will mop up all page not found on dancetees, and send the traffic to index on dancetees before forwarding all traffic to exclusivetees

[lazodoh]

upload site using network settings with exclusivetees only.

remove the site entirely from dancetees, in the webspace for dancetees set up a 404 error page to forward to dancetees/index.html then set up 301 redirect to exclusivetees.

This will mop up all page not found on dancetees, and send the traffic to index on dancetees before forwarding all traffic to exclusivetees

Hi, thanks for the reply. But is this really necessary? Both domain names point to exatly the same webspace. The change is only in name and does not affect any infrastructure.

[pinbrook]

In my view yes it is.

if you have a visitor browse your site from the dancetees domain, they will remain on dancetees html pages. when they hit the basket script the url changes to exclusivetees and the basket zeroises.

the only way to prevent this is to send all requests for dancetees to exclusivetees when browsing on html pages, this way they switch to the scripts from html pages at the same doamin and the basket does not zeroise

[TraceyHand]

zeroise

you made that up!!

[edit]
OMG, you can find anything on Google http://www.urbandictionary.com/define.php?term=zeroise

[lazodoh]

Thanks Jo. I will do as suggested, only I don't know how to set up a 404 error page to forward to dancetees/index.html or set up 301 redirect to exclusivetees.

Are you able to point me to some literature? Many thanks. Leo