V9.0.3 Business
I've searched about and can't find any previous record of this, which surprises me as I surely can't be the first/only one suffering from it!
Anyways, we have a problem with addresses not printing out in full on some offline orders.
The details show, in full, in the 'customer' tab of the order and they also show when I generate an 'order summary' (Right click, order summary) but they show (seemingly) random lines from the address only when I print an invoice.
It's only happening on OFFLINE orders (which are made using Operations > New Order as we are unable to use the MOTO form due to an unrelated bug, previously reported )
Example, an order was placed offline with a different delivery address to invoice (something not available ONline, not sure if that may be relevent to the problem)
All address fields were completed however, on the invoice, it printed Name, postcode and country for the invoice address and only Name, Address Line 3 and country for the delivery address.
I confirmed that an order summary and the order details are full and correct and there doesn't seem to be anything amiss in Design > Text (I can't think that it would be a problem here or it ought to be affecting all order, online or offline, and it isn't)
I appreciate that I'm going to need to contact support with a snapshot for this but was wondering if anyone else had experienced something similar (only thread vaguely similar, that I found, was THIS ONE )
This is the only site that I have this problem with.
Cheers (and hope that makes sense. Have been interrupted 3 times, during typing, by a poorly 5yo!)
I've searched about and can't find any previous record of this, which surprises me as I surely can't be the first/only one suffering from it!
Anyways, we have a problem with addresses not printing out in full on some offline orders.
The details show, in full, in the 'customer' tab of the order and they also show when I generate an 'order summary' (Right click, order summary) but they show (seemingly) random lines from the address only when I print an invoice.
It's only happening on OFFLINE orders (which are made using Operations > New Order as we are unable to use the MOTO form due to an unrelated bug, previously reported )
Example, an order was placed offline with a different delivery address to invoice (something not available ONline, not sure if that may be relevent to the problem)
All address fields were completed however, on the invoice, it printed Name, postcode and country for the invoice address and only Name, Address Line 3 and country for the delivery address.
I confirmed that an order summary and the order details are full and correct and there doesn't seem to be anything amiss in Design > Text (I can't think that it would be a problem here or it ought to be affecting all order, online or offline, and it isn't)
I appreciate that I'm going to need to contact support with a snapshot for this but was wondering if anyone else had experienced something similar (only thread vaguely similar, that I found, was THIS ONE )
This is the only site that I have this problem with.
Cheers (and hope that makes sense. Have been interrupted 3 times, during typing, by a poorly 5yo!)
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