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Receipt "DONE" button doesn't redirect

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    #1

    Receipt "DONE" button doesn't redirect

    Hi,

    On completion of the checkout and payment phases, the receipt page DONE button doesn't do anything, and shows a blank page.

    I've reset the "receipt layout" and other relevant layouts, but still no joy! It has been raised with Actinic support, but as yet nobody is sure what's causing it. I was wondering if anyone has experienced a similiar issue?

    Would welcome any suggestions. The site can be view on the following test server:

    http://www.web-designer-freelancer.com/

    If you select pay by invoice, rather than card, you'll be able to see the issue when the "DONE" button is selected.

    Using Actinic 9.3

    Thanks
    Tags: None
    #2
    Do you have anything set under Design Options > URL for completed and aborted checkout


    Bikster
    SellerDeck Designs and Responsive Themes

    Comment

      #3
      Yeah I do - being try all sorts to resolve this.

      Have even done a purge and refresh of the Perl scripts and still no joy

      Comment

        #4
        The 'Done' button worked for me (at least it did the redirect).

        There is something odd somewhere though. Your cart is running in xxxxx2.pl whereas the rest of your scripts (search & checkout) are on xxxxx3.pl.

        Did you hand link to the cart and checkout from your static web pages to xxxx2.pl? Everything else is on xxxx3.pl including the cart and checkout on their own pages.

        This could well be your problem.

        Mike

        PS. I'd also go into the cgi-bin and delete any old versions of the scripts that are in there.
        -----------------------------------------

        First Tackle - Fly Fishing and Game Angling

        -----------------------------------------

        Comment

          #5
          Hi

          I think I'll wipe the server and reload. Had already done a site refresh but it didn't seem to work.

          Cheers for help Mike

          ps: I didn't hand link form the static pages - I'm using Actinic's standard variables for the links

          Comment

            #6
            moved the site to www.testmole.co.uk thinking the fresh server might do the trick, but still no joy.

            Comment

              #7
              Change its layout to be the standard receipt one in site options, that way it can be printed if required. That will probably solve the issue too.

              Comment

                #8
                Ok. At least everything is now on the same perl script number.

                The redirect page I'm seeing gives an error on page message with this in the source:

                <HTML><HEAD>
                <META HTTP-EQUIV="refresh" CONTENT="0; URL=http://www.bibetta.com&ACTINIC_REFERRER=http%3a%2f%2fwww%2etestmole%2eco%2euk%2fcgi%2dbin%2fos000001%2epl">
                <SCRIPT LANGUAGE="JAVASCRIPT">
                <!-- hide from older browsers
                setTimeout("ForwardPage()", 1000);
                function ForwardPage()
                {
                var sURL = 'http://www.bibetta.com&ACTINIC_REFERRER=http%3a%2f%2fwww%2etestmole%2eco%2euk%2fcgi%2dbin%2fos000001%2epl';
                location.replace(sURL);
                }
                // -->
                </SCRIPT>
                </HEAD><BODY BGCOLOR="#ffffff" TEXT="#6633cc" LINK="#3366cc" ALINK="#3300cc" VLINK="#3366cc"><BLOCKQUOTE>
                <P>
                <NOSCRIPT>Please wait for your browser to forward you to the next page or click <a href="http://www.bibetta.com&ACTINIC_REFERRER=http%3a%2f%2fwww%2etestmole%2eco%2euk%2fcgi%2dbin%2fos000001%2epl">here</a>.
                </NOSCRIPT><BLOCKQUOTE></BODY>
                </HTML>
                This all looks OK to me, but IE is reporting an error on line 9. I can't see it though.

                Mike
                -----------------------------------------

                First Tackle - Fly Fishing and Game Angling

                -----------------------------------------

                Comment

                  #9
                  Actinic think found the bug, and cant believe been so silly, according the Actinic Suport it's because the redirect for the receipt / completed shopping cart doesn#t have a / at the end of the link! doh

                  How could I been so silly!!! I blame Friday 13th

                  Comment

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