New invoice numbers in v9.0.3 - KNOWN BUG

[Donna Kempster]

Hi

I've just upgraded to v9.0.3.

It all seems to be fine except I'm not sure I fully understand the new invoice numbers (as opposed to the order number).

It seems that the invoice number triggers as you print the invoice and if I print 4 i get numbers 1 to 4. Great .... however when I then print another 4 invoices a bit later it starts at 1 again so now I have lots of invoice numbers all the same? Is this right? Dies the system assume you only do one run a day? Am I supposed to have ticked something and I've missed it? I can't find another thread on invoices other than changing their start sequence but I can't believe this is how it is supposed to work?
TIA
Donna
[edit]changed title[/edit]

[TraceyHand]

it should most certainly NOT do that however I have had the (very) occasional duplicated invoice number since upgrading to 903. It shouldn't do though, definitely not.

I don't think there's anything anyone here can advise other than to get a snapshot (or, at the very least, your database) to support to find out why it's doing it.

[Donna Kempster]

We thought not! But sometimes you think have I missed something! Will speak to support and post back Thanks for quick reply Tracey. D

[Donna Kempster]

Just to keep this thread up to date. I have spoken to support and this is a known bug and will be fixed in a future patch.

Their suggestion for the work around is to
go to business settings order processing
select prefix order number in the preferred invoice format section rather than issue sequential order number.

I'm not actually sure what this does as I don't have any orders to complete at the moment!!

Thanks D

[TraceyHand]

Just to keep this thread up to date. I have spoken to support and this is a known bug and will be fixed in a future patch.

Their suggestion for the work around is to
go to business settings order processing
select prefix order number in the preferred invoice format section rather than issue sequential order number.

I'm not actually sure what this does as I don't have any orders to complete at the moment!!

Thanks D

I've just had to apply this method to a site that has HUGE problems with duplicating invoice numbers.
All it does is add the prefix INV- to your already generated order number, rather than generating an independant, sequential number.

I have to admit that I thought SEQUENTIAL invoice numbers were a requirement by the tax office though so I don't see how it helps in that respect.
However, in this case, it does look a whole lot better than the attached!!

[Darren B]

the invoice number was to give a tax point /reference for them, so no it still does not comply. In theory once an invoice is raised you cant change it, but in reality people do because credit notes are a pita, and actinic would certainly not be able to handle something like that IMHO.

[Duncan Rounding]

...the attached!!

Like the screen shot. Alt+PrintScreen not working then Tracey?

[leehack]

Switch the light on you tight git. Squeak squeak.

[TraceyHand]

I don't have the site on my computer and there isn't a decent program on that one to screenshot paste into!
Only thing I could do was photograph it (facing window, hence low light reaction!) and email it to myself.
Was a damn sight quicker than exporting/importing a snapshot onto my computer!

Plus, photo quality-not the point!

[leehack]

Squeak squeak.

[EdHarrison]

me too

Just had a moan from the accountant that they have found duplicate invoice numbers and that the Tax man does not allow this!!!

[Golf Tee Warehouse]

I believe this has been fixed in the upcoming V9.0.4 update, although a bit late to help with these existing duplicates.

20. Fixed a bug that occasionally and randomly caused the same invoice number to be used for two different invoices. AC9-2256

[EdHarrison]

Its a bit worrying that this has not been addressed, my accountant has warned us that this must not continue, I have implemented the workaround but is does not look like a cure just adds INV before the number...

[brucet]

I can confirm that the cause of the duplicated invoice numbers is fixed in v9.0.4, which we hope will go into beta testing in the next couple of weeks.

[EdHarrison]

Thanks Bruce but my accountant has now refused to accept duplicated invoices as HMRC will not accept these if you are a LTD company who is VAT registered - is there a temp fix to this?

Ed