Foreign Address Line 4 Problem

[GamesLore]

When orders from overseas come in via the website (v9.0.2) they seem to be missing address line 4 data, works fine for the UK but for example Netherlands line 4 is missing from the order so we have to lookup towns overseas to add them in, we use http://www.geonames.org/postal-codes/ for this in case others haven't found it.

If I add the data in manually to the orders inside Actinic everything works fine but I can't see anything in the database that could be causing this problem.

Any clues anyone ?

[TraceyG]

Hi,

Looking at your site it would seem that the 'Address Line 4' field is not required or named as anything specific. If you want this field to be set for the 'Town' then I suggest you rename it in 'Design | Text' (Website (cont) tab | Invoice Address sub-tab) and make it required so your customers have to fill it in.

[GamesLore]

Hi Tracey,

I may not have been clear enough.

UK Order with address line 4 - gets transferred to the database no problem.
Foreign Order with address line 4 - data lost, doesn't appear in the print out, the email and isn't added to the database

So the only difference is whether it's the UK (home country) or not. The customers are entering the data but it is being lost by Actinic.

Paul.

[TraceyG]

Hi Paul,

I've just tested this out on a default site and everything is downloaded correctly for a foreign or UK address. Can you clarify that the information entered for a foreign address on Address Line 4 is not showing in the 'Customer' tab of the downloaded order? Also, which field in Design | Text do you have set as Address Line 4 as that isn't an option on a default site?