Order Received E-mail - Recipient and CC

[grantglendinnin]

Hello.

Not sure if this is a possibility or if a 3rd party fix is required, but this is what I'm looking for:

We have Actinic set up so that both the customer and our sales e-mail address receive the customers receipt. This is a life saver for times like the past 6 weeks when Support virtually always have our database, therefore am reluctant to download orders into Actinic as the 'fixed' database will wipe over the downloaded orders.

In the e-mail, the format is something like:

Dear X,

We have received and are processing the following order:

1 x Shed £499

Invoice Address:
Mr X
Street 1
Town
P05TC0D3
012345678900
mrx@email.com

So the e-mail is sent to mrx@email.com, when (not mentioning names here!) somebody clicks 'Reply' in outlook, they are forever replying to our own e-mail address (as sales@ sends the e-mail from the server, this is obviously the return address).

I want to parse mrx@email.com into the CC, so that when somebody clicks Reply in Outlook, the customers e-mail is taken from the e-mail and placed either in the To or CC lines so that manually copying the e-mail address and pasting into the To: field no longer seems like an erroneous task.


I was wondering if the perl scripts could be edited to provide a partial solution to this - those people in the office never listen!

Thanks,
Grant

[TraceyG]

Hi Grant,

I don't think that a perl change would be possible because if we add the customer's address as the cc then he would receive multiple copies of the receipt.

[grantglendinnin]

Hi Grant,

I don't think that a perl change would be possible because if we add the customer's address as the cc then he would receive multiple copies of the receipt.

That's what I was thinking Tracey, but it was worth a shot. Can you at least give our staff a tutorial on not succumbing to stupidity