Announcement

Collapse
No announcement yet.

losing links on scripted pages

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    losing links on scripted pages

    Hi, we have been using Actinic for many years and have come across a bizarre problem. links on this site on the scripted pages (such as contact us, all cart pages) simply do not present the correct URL. We have continually uploaded the site and refreshed.

    www.shop4handles.co.uk is the site. You can see teh home page is formatted and laid out correctly. The contact us page displays no banner or buttons (just one example). It cannot find the stylesheet. It seems to point up a level too many.
    There is a similar post and answers for V7 but this client runs latest V8 (i.e. not yet V9) However, the post describes exactly teh same issue: the "/acatalog" part of the URL disappears.
    Actinic support cannot see the problem but we have seen it wrong on both firefox and IE at no less than a dozen different locations including friends houses and logging in from remote servers using different ISPs. We have obviously cleared cache files, etc.

    Any ideas?
    Last edited by Rick Marengo; 25-Feb-2009, 11:54 PM. Reason: add clarification
    Rick Marengo
    AXLR8 CRM integrated with Actinic and leading accounts and telephone systems
    please visit our website at www.axlr8.com

    #2
    When I look on an product page I see:
    Code:
    <Actinic:BASEHREF VALUE="http://www.shop4handles.co.uk/" FORCED=0 />
    And I'd expect to see:
    Code:
    <Actinic:BASEHREF VALUE="http://www.shop4handles.co.uk/acatalog/" FORCED=0 />
    This looks like a network setup problem. Post your network settings (less passwords).
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

    Comment


      #3
      network settings

      Hi Norman

      Thanks for your reply. Hope you can help with this. Network settings as follows:

      HTTPPROXYMODE 0
      HTTPPROXYADDRESS
      HTTPPROXYPORT 80
      HTTPPROXYUSER
      HTTPPROXYPASSWORD
      FTPPROXYMODE 0
      FTPPROXYADDRESS
      FTPPROXYPORT 21
      FTPPROXYUSER
      FTPPROXYPASSWORD
      SCRIPTID 1
      SCRIPTEXT .pl
      SMTPHOST smtp.shop4handles.co.uk
      WEBSITEURL http//www.shop4handles.co.uk
      IGNOREPASSIVEERRORS true
      USERELATIVECGIURLS false
      PATHTOPERL /usr/bin/perl
      USEENHANCEFTP true
      FTPCLIENTTIMEOUT 15000
      FTPRETRYDELAY 3000
      FTPSILENT false
      FTPMAXRETRIES 3
      FTPCONNECTTIMEOUT 25000
      SMTPAUTHREQUIRED false
      SMTPUSERNAME
      SMTPPASSWORD
      CATALOGURL http://www.shop4handles.co.uk/
      CGIBINURL http://www.shop4handles.co.uk/cgi-bin/
      PATHFROMCGITOCATALOG ../acatalog/
      CODEBASE ./
      FTPHOST ftp.shop4handles.co.uk
      FTPUSERNAME shop4handles.co.uk
      FTPPASSWORD ******
      PATHTOCGIBIN /htdocs/cgi-bin/
      USEPASSIVEFTP false
      FTPPATHFROMCGITOCATALOG ../acatalog/

      Comment


        #4
        I would expect this to be

        CATALOGURL http://www.shop4handles.co.uk/acatalog/
        Tracey

        Comment


          #5
          CATALOGURL is the culprit as Tracey points out.
          Norman - www.drillpine.biz
          Edinburgh, U K / Bitez, Turkey

          Comment


            #6
            Thank you

            I am so embarrassed! Many thanks Norman & Tracey - a senior moment I think!

            Comment

            Working...
            X