Duplicates cant be ordered - help please

[EdHarrison]

My V9 CATALOG site is setup using SPP and where I have duplicate products I have put them into a new section and renamed the section so it differs from the original, I cannot add these duplicates to the cart but the originals are fine.

Attached is a snapshot of the error screen, any help appreciated thanks.

http://www.harrisontelescopes.co.uk/...elescope1.html


Ed

[leehack]

Nothing attached Ed, a link to a problem page would be a good idea too.

[EdHarrison]

Sorry, modified the above post..

Ed

[leehack]

Lets me add it fine, maybe a local issue for you?

[leehack]

Your image seems to show an empty quantity field? i.e. you are trying to buy none of something?

[EdHarrison]

Lee,
Thats wierd, only duplicates are affected, the top few on this link are all duplicates could you see if they will add to cart - they all show errors here?

http://www.harrisontelescopes.co.uk/...elescopes.html

Thanks

[EdHarrison]

I saw that, but before you click add to cart the qty is 1, then it highlights yellow after showing the error.

[leehack]

You haven't got the default quantity setup correct, you are trying to buy none of something, if you intend to hide the quantity box, then you need a default value of 1 in there.

[EdHarrison]

Ok checked again, for me the qty field is blank after Ive clicked add to cart thus showing the error but I can hit 1 in the qty box and then it corrects, for some reason duplicates are defaulting to no qty here - strange. Going to reset the duplicate and upload.

I have looked at the originals and can see no differences in the fields, not trying to hide the quantity..

[EdHarrison]

Ok I tried resetting the duplicates but the issue is still there, as a last resort I can try duplicating the originals again from scratch...theres a lot of em!

[TraceyHand]

Is that page you linked to a section link lifting the code from the product within?
And it's section links lifting code from a duplicate within it that aren't working?

Can you post your section link code (the one with qty and add to cart) here (in code tags)

[EdHarrison]

Tracey,
Thanks, I just uploaded a new duplicate and it did the same so I guess its something strange with the qty code but only in duplicates, is the following the code you mean?

I am using SPP with a new layout I call section link with product details which drags over the price, qty and add to cart.

[TraceyHand]

ok..on first glance I would say remove this bit

formatting="font(Color|ffffff)"

although it may not make a difference.
I actually meant to post the entire section layout (using the CODE tags within your post)

[EdHarrison]

On further ivestigation this error only occurs at the section level with duplicates - non duplicates are fine, once within the product it will add to cart. For some reason the qty is zeroing itself only after the add to cart is clicked?

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductFormUsed%22%20%2f%3e" >
      <form method="post" action="<actinic:variable value="Shopping Cart Script URL" name="OnlineScriptURL" />"> 
         <input type="hidden" name="SID" value="<actinic:variable name="SectionID" />" />
         <input type="hidden" name="PAGE" value="PRODUCT" />           
         <input type="hidden" name="PAGEFILENAME" value="<actinic:variable name="SectionPageName" />" />
         <Actinic:SECTION BLOB='<actinic:variable name="SectionCatFile" />'/>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsHostMode%22%20%2f%3e" >
            <!-- Hidden field when in trial mode -->
            <input type="hidden" name="SHOP" value="<actinic:variable name="HiddenFields" />" />
         </actinic:block>
</actinic:block>

	<div class="product_list">
		<div class="image_product"><actinic:variable name="ProductImageLayout" /></div>
			<div>
         <div style="float: right;">
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsAddToCartButtonShown%22%20%2f%3e%20AND%20%0d%28%3cactinic%3avariable%20name%3d%22NumberAttributesInPushButtonGrid%22%20%2f%3e%20%3d%3d%200%29" >
            <actinic:variable name="AddToCartButton" />
         </actinic:block>
			</div>

         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsOutOfStockShown%22%20%2f%3e" >
            <div style="float: right;"><strong><span class="actrequired"><actinic:variable name="OutOfStock" /></span></strong></div>
         </actinic:block>

         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsCatalogSuspendedShown%22%20%2f%3e" >
            <div style="float: right;"><strong><span class="actrequired"><actinic:variable name="CatalogSuspended" /></span></strong></div>
         </actinic:block>
         
         <a name="<actinic:variable name="EncodedProductAnchor" />"></a>
			<h3 class="product"><actinic:variable formatting="font(Color|ccccff)" encoding="actinic" name="ProductName" /></h3>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductReferenceVisible%22%20%2f%3e" >
            <p>Ref: <actinic:variable name="ProductReference" /></p>
         </actinic:block>
			<h3 class="product_price">
         <actinic:block if="%3cactinic%3avariable%20name%3d%22PriceIsEnabled%22%20%2f%3e" >
				<Actinic:PRICES PROD_REF="<actinic:variable name="ProductID" />" RETAIL_PRICE_PROMPT="<actinic:variable name="ProductPriceDescription" />">
            <actinic:variable name="PriceListRetail" />
            </Actinic:PRICES>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22ProductPriceIsEnabled%22%20%2f%3e%20%3d%3d%20False" >
	         <Actinic:NOTINB2B><br /><actinic:variable name="ProductPriceNotEnabledMessage" /></Actinic:NOTINB2B>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsCustomerMessageUsed%22%20%2f%3e" >
            <br />
            <Actinic:PRICE_EXPLANATION PROD_REF="<actinic:variable name="ProductID" />" COMPONENTID=-1><actinic:variable name="RetailCustomerMessage" /></Actinic:PRICE_EXPLANATION>
         </actinic:block>
         </h3>
     <actinic:block if="%3cactinic%3avariable%20name%3d%22IsQuantityPromptShown%22%20%2f%3e%20AND%20%28%3cactinic%3avariable%20name%3d%22IsOutOfStockShown%22%20%2f%3e%20%3d%3d%20FALSE%29%20AND%20%28%3cactinic%3avariable%20name%3d%22IsCatalogSuspendedShown%22%20%2f%3e%20%3d%3d%20FALSE%29" >  
		<actinic:block if="%3cactinic%3avariable%20name%3d%22CartButtonVisibleToAllCustomers%22%20%2f%3e" >
		<!-- This code is used when the quantity box is visible to all customers -->
		<p>
		<span class="actrequired"><actinic:variable formatting="font(Color|ffffff)" name="QuantityPrompt" /></span><input type="text" name="Q_<actinic:variable name="ProductID" />" size="4" value="<actinic:variable name="DefaultQuantity" />" class="form_input_general" />
		</p>
		</actinic:block> 
		<actinic:block if="%3cactinic%3avariable%20name%3d%22EnabledForCustomerGroupID%22%20%2f%3e%20%21%3d%20%22%22" >
			<actinic:block if="%3cactinic%3avariable%20name%3d%22ProductPriceIsEnabled%22%20%2f%3e" >
				<!-- This code is used when the quantity box is visible to retail customers, but not all other customer groups -->
				<Actinic:ShowForPriceSchedule Schedules="<actinic:variable name="EnabledForCustomerGroupID" />">
				<p>
				<span class="actrequired"><actinic:variable name="QuantityPrompt" /></span><input type="text" name="Q_<actinic:variable name="ProductID" />" size="4" value="<actinic:variable name="DefaultQuantity" />" class="form_input_general" />
				</p>
				</Actinic:ShowForPriceSchedule>
				</actinic:block>
				<actinic:block if="%3cactinic%3avariable%20name%3d%22ProductPriceIsEnabled%22%20%2f%3e%20%3d%3d%20FALSE" >		
				<!-- This code is used when the quantity box needs to hidden from retail customers -->
				<Actinic:ShowForPriceSchedule Schedules="<actinic:variable name="EnabledForCustomerGroupID" />" HTML="<p><span class='actrequired'><actinic:variable name="QuantityPrompt" /></span><input type='text' name='Q_<actinic:variable name="ProductID" />' size='4' value='<actinic:variable name="DefaultQuantity" />' class='form_input_general' /></p>"></Actinic:ShowForPriceSchedule>
				</actinic:block>
				</actinic:block> 
			</actinic:block>
			<actinic:block if="%3cactinic%3avariable%20name%3d%22IsQuantityPromptHidden%22%20%2f%3e" >
				<input type="hidden" name="Q_<actinic:variable name="ProductID" />"  value="<actinic:variable name="DefaultQuantity" />" />
			</actinic:block>
         <actinic:variable name="AttributeList" />
         <actinic:variable name="ComponentList" />
      </div>  
			<p>
         <actinic:variable name="CartError" />         
			<actinic:variable formatting="font(Size|12),perl" name="ProductDescription" />
			<actinic:variable name="ExtendedInformationLinks" />
         <actinic:block if="%3cactinic%3avariable%20name%3d%22FileURLNotEmpty%22%20%2f%3e" >
            <br />
            <a href="<actinic:variable name="ProductLinkInfo" />">
               <actinic:variable name="ProductLinkText" />
            </a>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22DiscountDescriptionIsShownForProducts%22%20%2f%3e" >      
            <br /><actinic:variable value="Standard Discount List" name="DiscountList" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsOtherInfoPromptShown%22%20%2f%3e" >
            <br />
            <span class="actrequired"><actinic:variable name="OtherInfoPrompt" /></span><br />
            <input type="text" name="O_<actinic:variable name="ProductID" />" size="40" maxlength="1000" value="" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsDatePromptShown%22%20%2f%3e" >
            <br />
            <span class="actrequired"><actinic:variable name="DatePrompt" /></span><br />
            <actinic:variable name="DayList" /><actinic:variable name="MonthList" /><actinic:variable name="YearList" />
         </actinic:block>
         
         <actinic:variable name="ProductAlsoBoughtList" />
         
         <actinic:variable name="ProductRelatedProductsList" />
         </p>
	</div>

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductFormUsed%22%20%2f%3e" >
      </form>
</actinic:block>

[TraceyHand]

ya know, I'm SURE this looks like a ProductReference/ProductID problem but I can't see it