Customers placing a large order crashing at checkout

[zgap111]

Has anyone had similar problem?

We are using Actinic v8.53, with no "max £" or "min £" order limits.

We generally have customers complain that when large orders about are placed, they are crashed out during checkout - I've never been informed of what the exact message was.

I've just tried to place a large order of 1 item for 1000 quantity, order value £43k and it worked (no problems), then I tried 100 of each item (47 items) with order value £43k, I got this message:

"Error 500 - Internal server error
An internal server error has occured!
Please try again later."

The web link for this message was at: "cgi-bin/os000003.pl"

I just tried clicking "back" and the cart is empty. I now feel for the customers who spent a long time placing an order and then this happens.

SSL settings in actinic = "Checkout Pages and Customer Login only"

Placing the same £43k order but with "card details sent separately" works.

FYI: £43k is an extreme test, but shows that the problem is not to do with the value but the quantity of goods.

Is there is solution?

Thanks.

[leehack]

Are fasthosts the hosts? This will be a timing out issue I suspect. With orders so big, you might just need yourself a dedicated server. Someone else reported something like this a while back, try a search see if that had a solution attached.

[zgap111]

Hosted by 1and1, however we do have a dedicated server with them (1and1) also, will one day switch over and see what happens.

I'm not sure whether fasthosts & 1and1 are the same, I thought I read it somewhere sometime ago... or maybe it might've been a dream.

In the meantime, I will dig deeper in searching in the posts, my initial search kept thorwing up results in Actinic crashing/checkout in Actinic crashing and not the site itself...

Let me know if you find the post... thanks.

[pinbrook]

Hosted by 1and1, however we do have a dedicated server with them (1and1) also, will one day switch over and see what happens.

switch to your DS and install actEncrypt1024 (see http://community.actinic.com/showthread.php?t=44812) it may help

I'm not sure whether fasthosts & 1and1 are the same, I thought I read it somewhere sometime ago... or maybe it might've been a dream.

FH got bought out by 1&1 but i think they are still run as separate entitiies