VAT not applied at checkout for Manx customer

[LouPhi]

A customer from the Isle of Man has purchased a product from our website which is NOT exempt from VAT, however VAT was not added at checkout.

The Isle of Man is not a VAT exempt area, and I don't understand why Actinic has done this.

Does anybody know how we can overcome this problem?

Thank you

[grantglendinnin]

Isle of Man obviously should come under UK - but have you defined UK regions in your shipping table, IIRC it doesn't do this for the UK as default (but does for the US)

[LouPhi]

Oh thats just marvellous... I've just looked and Isle of Man isn't even an option???

How on earth do I specify something which doesn't exist??

Am I completely missing the point here, can you please help me before I throw the PC out the window

[grantglendinnin]

Lol - one of those days huh.

You need to go to Settings > Locations and select the UK, then create the regions. Can't remember off the top of my head the exact steps but it's definitely in there, I did it myself only last week.

Tax doesn't have to be taxing, y'know

[LouPhi]

He he he... thanks for that! Not sure whether I can be bothered to attempt this right now... I can hear a bottle of wine calling to me (yes, definitely one of THOSE days!)

Will try this and see if I can figure it out....

Thanks again
Lou