Upload Error

[razzlesuk]

HI,

Using v9.0.3.

Has been fine uploading, then last night keeps getting stuck after about 3/4 of uploading.
Searched over the forum and have doen the following:
Changed Script ID
Changed FTP options
Rebooted, router and modem.
Purged
Compact databases
Refresh

Still the same, any more ideas?
See that is a know "bug" with this issue, but how can you update your site?

Thanks

[Mike Hughes]

If you have MS Access you could try compacting the database from there. This seems to be recommended by Actinic support.

Mike

Edit: This is for crashing during upload. If it's just getting stuck then the first thing I would try is a network test and sort any errors.

[Golf Tee Warehouse]

It might be worth checking that you can manually upload a file to your site using FTP, this will at least prove that your FTP account is working.

I have had a problem in the past where I had exceeded my monthly usage allowance with my broadband account and although I could still browse the internet (at reduced speed) all FTP activity was blocked.

[razzlesuk]

Hi,

have run many network test, using different settings, all ok come fine & get the actinic email with no problems at all.

[razzlesuk]

Hi,

Will the downsize of the Product Cache, unsure which one to open and change. Site used to be in sites, directory. Have search on Actinic v9 dir they seem to be a few of 'ActinicCatalog.mdb' in different directories
Which directory is the 'ActinicCatalog.mdb' located in?

Thanks

[Mike Hughes]

I doubt if the product cache is related to this problem. This is really to correct a problem with actinic getting busy when editing and moving around the content tree. If anything

If you do decide to do this the V9 database is normally in Actinic V9/sites/site1

Mike

[Benjamin Dyer]

Hi,

have run many network test, using different settings, all ok come fine & get the actinic email with no problems at all.

Have you tried FTPing from your machine outside of v9?

I had a really strange problem last month with Vista almost identical to this. FTPs would get about two thirds of a way through and fail. I virtually ripped the machine apart trying to get to the bottom of it, then one day it was fixed. A quick look through the logs told me a Windows update did some 3am magic.

I didn't have v9 on the machine in question so cant comment if it did the same thing.

[razzlesuk]

Hi

Now getting the following error message, screen shots here:

http://www.cyberstrawberry.co.uk/cberryerror.doc

Error messages:

--------------------------------------------------
200 type is now 8 bit binary
200 port command successful
425 could not open data connection to port 50188: Connection timed out
---------------------------------------------------
Click on ok then get this message
---------------------------------------------------
An error occurred while writing to "acatalog" on the web site. The problem is probably due to permissions problems, but could be due to low disk space. Actinic can not work with these settings. Press Cancel if you would like to manually examine the permissions and disk space on the web site. Press Retry if you would like Actinic to attempt to change the permissions on the directory for you.
---------------------------------------------------
Retry then get: After long wait
---------------------------------------------------
200 type is now 8 bit binary
200 port command successful
425 could not open data connection to port 50189: Connection timed out
---------------------------------------------------

Click ok then get
---------------------------------------------------
The attmept to change directory permissions did not remdy the problem. Please examine the online store folder manualy before continuing.
---------------------------------------------------


Run test on network settings and get:
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -


Webspace:

Disk Space Usage 95.18 Megabytes
MySQL Disk Space 0 Megabytes
Disk space available 154.82 Megabytes
Bandwidth (this month) 393.09 Megabytes


permission for acatalog is 777
cgi-bin is 0755

General server information:
Operating system Linux
Service Status Click to View
Kernel version 2.6.18-92.1.6.el5PAE
Machine Type i686
Apache version 2.2.8 (Unix)
PERL version 5.8.8
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
Installed Perl Modules Click to View
PHP version 5.2.5
MySQL version 4.1.22-standard
cPanel Build 11.24.4-RELEASE 32603

All was fine working last week then went to update site and have not been able to since. Have been using my host since Actinic v3, with no problems.

Thanks

[pinbrook]

We are finding that we have to advise clients to increase timeout settings in network settings - under enhanced FTP - specifcially for 9.0.3

[razzlesuk]

Hi Jo,

Thanks for the that, I will give that a go.

It is at 5,000 & 15,000 would do you think I shold try 10,000 & 25,000?

Thanks once again

[Robert Johnston]

Hello,

Actinic support asked us to increase ours to 10,000 and 30,000 which did the job.

Regards, Robert

[razzlesuk]

Hi Robert,

Thanks for the tip, still the same, went upto 60000 & 60000 and stil the same.

[Big Game Hunter]

hey razzle

do you have the compressed upload option ticked? if so untick it and upload. what happens?

[razzlesuk]

Hi

Still not luck with that tip.
Problem now with Actinic development.

[Cheapprices4u]

hi did you ever get to the bottom of this

im starting to have similar problems