Actinic Link/Sage Accounts

[Brightstar]

Hi,

Is there anyone out there using Sage Accounts Professional 2009 and Actinic Link for Sage ?

I am having a few problems with the way in which data is transferred to Sage.

I sell both goods that attract VAT and VAT Zero rate goods. I am using the Cash Accounting system for VAT.

The problem arises when I export an invoice from Actinic to Sage when the customer has bought BOTH goods that attract VAT and Zero Rated. When the data arrives in Sage it leaves an un-allocated SR (Sales Receipt) for the Zero Rated line item, which has to be amended manually. This happens regularly and causes quite a bit of work.

Actinic Link seems to get confused by the fact that there are both Zero and VAT goods on the same invoice. This does not happen if the customer buys items solely with VAT or Zero Rated.

Is there anyone out there with a similar set-up to me but not having this trouble ?

I contacted support about this a week ago, and they seem to be scratching their heads, despite the link being set up by them initially.

[Brightstar]

Hi everyone,

Still struggling with this one - anyone else out there use Actinic Link>Sage successfully ?

[click4]

Greater Vision

Hi Speak to Paul at a company called greater vision he's pretty switched on for sage and actinic link. He did ours for us and it worked a treat.

http://www.greatervision.co.uk

[Big Game Hunter]

brightsar

i have raised this issue with actinic already as i have the same problem and the same set up as you. speak to lawrence in support, he is currently getting development to try and sort it.

Shannon