Order Number - Missing 'O' Intermittently

[grantglendinnin]

Okay, I swear I'm not going daft (yet).

Every once in a while, for the past month or so, the e-mail received in our Inbox (eg) 'Order Number: GG54SX9000213' - occasionally this is being received as 'rder Number: GG54SX9000213' - note the missing 'O'

This doesn't happen with every order e-mail (I've checked the mail server, it isn't just a problem with the office PC's).

There is nothing special about these orders - no bizarre characters in the address fields or anything, so I'm 100% confused.

Check it out, screen grab of the Orange webmail screen (this is exactly how it appears in Outlook, too):



Any ideas? I've tried searching for The Missing O but then I remind myself how crazy it sounds...

Thanks

[Chunkford]

I think i've found them http://www.cheerios.co.uk/brands/cheerios.aspx

[Duncan Rounding]

No, no, they're here

[Mike Hughes]

I did search for The Missing O and it appears they are largely obsolete.

http://adrianwarnock.com/2009/04/missing-o.html

Mike

[grantglendinnin]

Haha...good suggestions but unfortunately Actinic doesn't believe in faith. Or Polo's. Or Cheerios.

The issue doesn't cause too much concern and doesn't warrant calling up support - yet.

The R's better not disappear, imagine trying to call support to complain because my ooh's and rrrr's have disappeared

[grantglendinnin]

Still happening in 9.0.4, still as random as ever...

[Mike Hughes]

There are some suggestions around that AVG can do this. Uninstalling / reinstalling might fix it.

Mike

[grantglendinnin]

There are some suggestions around that AVG can do this. Uninstalling / reinstalling might fix it.

Mike

The machine Actinic is installed on has Norton Internet Suite installed, the screen shot I took in the OP is from Orange webmail - so AVG shouldn't be effecting it at all.

We haven't changed our AV in a long time (way before this issue crept up) - I'm simply baffled.

[Duncan Rounding]

Configure your orders to also go to another copy email address on another mail server/hosting and see over a while if the 'O' is lost on both addresses or just the one.