9.0.4 crashes when moving sub-sections

[cbarling]

The difficulty with making individual fixes available is that the release cycle has a big overhead (mainly testing but also release notes, providing information across th company and customer base, updating CDs etc). So working on a release cycle means that we fix more bugs overall. That's why pretty much all packaged software companies work this way. Having said that, the number of bugs fixed in the next maintenance release will be much lower than in v9.0.4 so I don't expect to have to wait months for it.

We're slightly vague about timings because we are trying not to compromise testing. Setting a fixed timeframe tends to encourage poeple to cut corners, if we run late.

It might be worth making a couple more snapshots available to product management for testing. That way, we can increase the chances of the fix working across all of your clients.

Hope that all makes sense.

Chris

[Goz]

I think I've found a work around for the problem of crashing when using Content Categories (well, it works on my set up!!)


I'm using SPP and the products use content categories. I've set up 10 Product level content categories and left Standard (Default) in there as well.

I've set up a "sample" sub-section/product combination that I can copy and paste then adjust as necessary. This has a Product content category set to the first entry in the list (in this case - Fly Rods).

I can copy/cut and paste and move this sample without problem. I can do the same to all sub-section/product combinations created from this sample.

This was fine while I was creating products for the Fly Rods section. I came across the problem when I then went onto the Fly Lines section.

I used the original sample and created my first Fly Line sub-section/product combination. The idea is to then use that as my sample for the Fly Line section. I changed the Product's content category to Fly Lines.

The change of the content category causes the problem. I cannot then copy or move this first subsection in Fly Lines. If I change the Product's content category back to Fly Rods it all works perfectly well.


So my solution is simple (although a PITA)..... if I want to copy or move sub-section/product then ensure the content category is Fly Rods (i.e. the first in the list) and change it once I've done what I need to do.


A bit long winded but it may help some people out there.

[nileshpa]

Hi,

The issue I raised earlier when I opened this thread has manifested again. Yes, I am on 9.0.4 and also use content categories. So, looks like I've been hit again.

Overall I'm not happy with the current situation, especially if Actinic are aware of the problem & not willing to provide a fix now and forcing us to wait months for the next update/release. This happened to me when I upgraded to 9.0.2 last June & had to wait till Nov for 9.0.3 to appear. see http://community.actinic.com/showthr...106#post236106 post 8.

Yes, it was all to do with crashes & hangups when moving sections around. So, is it still the same chestnut thats lingering on. If it is, then I'm not impressed but lets hope Actinic have found a resolution once & for all.


Chris, Actinic is the front end for our businesses that we depend on. Having initially purchased the product & then paying for support year after year, we should not have to wait months for critical issues to be resolved especially those that prevent data corruption, system crashes, hangups etc. My understanding of software releases is that individual fixes are provided as & when customers hit problems. Every few months, these individual fixes are collated & issued as a Maintenence/ Update release. Thought, this is what most software houses do.

Finally, the circumvention that Andrew provided seems feasible & may help many in the same situation. Though my setup is SPP, under each page I have hidden products that are associated with the main product. So having to change so many, move the section & then change the fields back is going to be a right pain. I actually might use the SQL that Actinic Support provided that resets the nContentCategory field back if its NULL. Will check with Support on Monday before progressing.

Nilesh