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  • web server unknown response

    after upgrading to 9.0.4 everything was fine, a couple of times i have got this message when uploading or receiving orders.
    nothing can be ordered from my website, tried calling actinic but they were less than helpful..

    any ideas?
    anyone else had the same problem?


    'The web server returned an unknown response.

    Possible Cause:
    You are attempting to download orders
    before uploading to the web site
    Incorrect CGI-BIN URL in the web site details
    Incorrect permissions on the CGI script on
    the server (UNIX servers only)
    Script corruption - Could be caused by:
    Binary ftp transfer during manual installation
    Incomplete transfer
    Garbled transfer
    etc.
    Old or bad version of Perl running on server
    Http server error
    Wrong Path to Perl specified in the
    web site details
    Unknown
    Recommendation:
    Abort
    Resolution:
    Check cgi-bin script permissions
    Compare cgi-bin script against local script to
    check for corruption
    Upgrade Perl on server (needs at least 5.002)
    Run the Web | Configure Web Site Details command to verify your setup
    Re-install the web site
    Review server response for hints

    The response was:
    'C:\Inetpub\wwwroot\mainsource\cgi-bin\nq000001.pl' script produced no output



    Command: extract Filename: upload.zip'

  • #2
    Double check your network settings, folder permissions then try a site refresh

    Help | Troubleshooting

    Army Gore-tex
    Winter Climbing Mitts
    webD's Blog: Website design, SEO and other ramblings…
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    • #3
      i tried going into web_network setup_test
      actinic crashed
      tried several times each time it crashed.

      then the test worked fine and the error message has gone

      this is the 2nd time this has happened though

      is this a problem on my servers end?

      Comment


      • #4
        Possibly, who are your hosts and have you contacted them? Can you ftp and check permissions?

        Army Gore-tex
        Winter Climbing Mitts
        webD's Blog: Website design, SEO and other ramblings…
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        If you think a post is good, rate it!

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        • #5
          Did you do a site refresh as I suggested? Sorry, purge and delete is perhaps a better decsription.

          Army Gore-tex
          Winter Climbing Mitts
          webD's Blog: Website design, SEO and other ramblings…
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          If you think a post is good, rate it!

          Find the answers in the Knowledge Base | Have you read the User Guides

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          • #6
            'Did you do a site refresh as I suggested? Sorry, purge and delete is perhaps a better decsription.'

            i was with you on site refresh
            youve lost me with purge and delete

            Comment


            • #7
              Help | Troubleshooting

              at the bottom of the window theres an option to purge and refresh you site.

              Army Gore-tex
              Winter Climbing Mitts
              webD's Blog: Website design, SEO and other ramblings…
              Twitter LinkedIN

              If you think a post is good, rate it!

              Find the answers in the Knowledge Base | Have you read the User Guides

              Comment


              • #8
                This will undo any script changes you may have made. Also are you hosting on a windows server?

                Comment


                • #9
                  Did this ever get resolved? I am having similar problems.

                  Comment


                  • #10
                    I have just suffered this on SD13, any solutions, thanks Mash
                    Mash

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