Shared SSL renewal

[4little1s]

Hi,

About 4 weeks ago I was told by Actinic that I needed to renew my shared SSL service otherwise we wont be able to take payment anymore. I did this and paid the renewal fee which was about £100

However, I was called by a customer today to advise they were getting the following error below:

Error: The specified shared SSL user ID is invalid or is not registered with this provider.

Does this mean it hasn't been renewed ? We havent changed anything in terms of Actinic and thought I should refresh the site which I did a couple on minutes ago to see if that helps...it didnt.

any ideas or has it just not be re registered or something ?

[Duncan Rounding]

Contact Actinic and get them to check on it. There's nothing you yourself can do about it.

[4little1s]

OK thanks, have emailed the guy at Actinic who was chasing for payment and see if he can check it out. Have missed a few sales along the way but fortunately some people called us as well !

[4little1s]

Got a call from Actinic, advised it was now sorted but they were not sure why it was doing it...

still, its fixed now and orders are now flowing again... Thanks,