Actinic Link To sage 50 - payment problem

[janeread]

I have an intermittent problem when orders are exported from Actinic to Sage. Yes, I know intermittent problems are the worst

Occasionally the completed payment is not exported, so that it shows in Sage as an invoice but with a payment outstanding. It only happens with offline orders, but not with all of them. When I check the order in Actinic it is always showing a balance of £0.00 and the payment as you would expect.

Has anyone else had this problem and any ideas how to fix it?

thanks

Jane