Options set up, permutations and new order tab

[Donna Kempster]

Hi all

I found out today (by accident rather than design) that if you set up new options for products in one order and then via the permuations tab swap these around so they appear to the customer in a different order to how you set them up, they are fine online but they don't work in the new order tabs. You have to select the wrong option on the screen to get the right option in the order.

However if you set them up inititally in the order you want them to appear they work fine! Perhaps the errs not with the new order tab but the permutations set up?

Wish I'd worked it out before i'd set them all up though!

D

[animal dreams]

You're dead right. I've been testing everything online and hadn't noticed this. Have you raised a ticket?

Edit - offline the order is taken from choices, not from permutations settings

[Donna Kempster]

Have you raised a ticket?

No, will do - although not sure how I do that! Do I email support?

D

[animal dreams]

No, will do - although not sure how I do that! Do I email support?

D

email support or wave your bunting. see which works best.