General Script Error on Check Out

[roundman]

what about if i recover the database, would this help???
Can this problem be caused by server error??

[roundman]

Sorry just to amend something, the actual error occurs when adding items to cart NOT check out.
Hope this can shed some light on the matter

[roundman]

have been on the Knowledge Base and checked that all the items are included in sitemap

[jont]

I have had this once before after the host moved the server and copied everything across (they denied it was their fault of course). In the end it was a case of FTP'ing to the site and deleting everything on there and uploading afresh (the Actinic purge did not work - something must have become stuck). From memory it took 2 uploads after the deletion to get the .fil files working correctly (no idea why).

If that doesn't work then re-instating the old ACD is your next step and then support.

[fergusw]

Do you happen to have a high volume of deleted items in your content tree?
We have seen this happen on sites with high volumes of deleted items.
If this is the case then try purging your content tree (warning - this permanently removes all "red crossed" items) and then refreshing.

*note: backup before purging content, just in case!

[pinbrook]

use hide instead of delete if you were using delete in order to not show stuff on the live site but need them to restore.

i have one section which is hidden, i drag all old stock into it so i can drag it out if we restock it.

then you can delete red crosses. I think there was an old bug (still might be) where also boughts went abit haywire if you deleted products.

[roundman]

I deleted some unused files before, but things still functioned ok.
i do have quite a few bits on delete but not what i would call excessive.
I did delete a handful of sections while i worked on them and reinstated them together, i will try a snapshot from before i did that.

[roundman]

Have loaded old snapshot from when i know it was working,
i received this message
"an error occurred while merging files on remote site error copying from "from" file.
I retried the upload and received this message
error removing diffaddress.fil from the website
Possible cause: doesn't exist/not accessible by you

Recommended: ignore
Resolution: manually remove

Also script error remains

[roundman]

Received this message today

I’ve been trawling through the error logs on the web site and I’ve discovered that yours are massive, much bigger than any other actinic site we host. A particular error which has been occurring at least since Wed Aug 5 15:52:18 2009 and has been occurring very regularly(308 times in total) since then involves actinicextras.js, which appears to have something to do with viewing the shopping basket. Almost every error says: “script not found or unable to stat:” and refers to files it expects to find in the cgi-bin folder..

[I-CC]

Just gone onto your site and went to the view cart area and did a view source, and your scripts are calling for the .js files as follows:

src="actiniccore.js"
src="actinicextras.js"

As well as the css files etc etc

These files exist in the acatalog folder, so looks like your layouts are trying to pull these files from local folder, as opposed from the acatalog folder.

Possibly using the option of relative paths in cgi-bin might solve this and correct it, or a deeper look at your layouts might be in order, so see how they have been coded for checkout layouts and the like.

[roundman]

Happy days
The problem was (as called by the actinic support guy) an orphan file, a file had been lost somehow, it was supposed to be in a section but wandered off and got lost outside.
After deleting every section and then undeleting it, i reperformed the website purge and refresh and calm has been restored and all is right once again.
I thank everyone who helped me with this problem, i hope if anyone else suffers the same problem this thread will be able to help them too.
Thanks guys keep up the good work