Best sellers problem...

[Ste00]

Just launched a new site a week ago and i am having a nightmare with the best sellers...

every time you click one it comes up with the error:

A General Script Error Occurred
Error: Error opening the index "../public_html/acatalog/oldprod.fil". No such file or directory. The web site is probably being updated. Please wait a few minutes and try again. If the problem persists, contact us.Press the Browser back button and try again or contact the site owner

Anyone come across this in the past? as i am tearing my hair out i have refreshed the site from this pc and checked all my other sites and i cant see were i have gone wrong... it only seems to be the best sellers that's causing a issue as its letting me place orders and everything...

site url is http://www.pharmanaturale.co.uk

[NormanRouxel]

The Search facility isn't working either. Unfortunately I don't know any more about your problem.

[grantglendinnin]

Have you compacted the database and refreshed the site? Or purge the site and upload... ?

[Ste00]

Have you compacted the database and refreshed the site? Or purge the site and upload... ?

Yes i have done all of the above,

Refreshed about 3 times, Purged twice and up-loaded countless amounts of times....

[pinbrook]

have you done a website purge and refresh from Help/Troubleshooting menu?

when i get this error i do a full manual delete using ftp, but if you are uncomfortable with this try the above first.

[Ste00]

have you done a website purge and refresh from Help/Troubleshooting menu?

when i get this error i do a full manual delete using ftp, but if you are uncomfortable with this try the above first.

I have done the manual delete... all that did was stop it linking them to the old products and generated this error...

I don't seem to have the website purge option on my help menu evean under troubleshooting... only a option to purge i have is under the housekeeping tab,

[leehack]

It's in the help menu as Jo outlined.

[Ste00]

Just found the option... didnt see it before because its grayed out...

Any ideas how to un-gray it?

[leehack]

No idea sorry, never seen it greyed out myself. What version of actinic are you using? Do you have all store maintenace and design options set in business settings enabled, might be that. I have heard it mentioned in here before though, so maybe a search of the forum is in order if noone jumps in with a solution.

[Ste00]

We are using Buisness Plus version 9.0.4.0.0.0 JFJA

i'll do a quick search... its tipical as its the one option that is grayed out on the troubleshooting menu

[Ste00]

Just done a search with no results also looked in the KB...

Why cant i click the purge button?

[leehack]

Can you provide a screenshot of your troubleshooting options?

[Rich Brady]

Do you have "Catalog Maintenance" checked in Business Settings? Not having it checked greys out that option.

[Ste00]

here's the screenshot:



catalogue maintenance is ticked, I have unticked it closed and re-opened then re-ticked it and no difference...

[Ste00]

still havent been able to resolve this... any ideas?