Teclan single cart plug-in problem

[JimboS]

Has anyone else using this plug-in had complaints from customers that the checkout sometimes freezes?

It only seems to happen with some customers and they can't get the checkout to go from one page to another.

James

[fergusw]

Hi James,
Please contact our technical support team in the morning so that we can verify the installation and confirm that the plugin is responding in the correct manner.
We treat any report of this nature as a priority and look forward to helping you identify and resolve any issues you are experiencing with this plugin.

[JimboS]

Thanks Fergus

I have already emailed Lewis but not had a repsonse yet.

James

[fergusw]

Hi James,
Many thanks. Please could you resend your email to support [@] teclan.com to ensure that the team receive your email and can deal with your query as promptly as possible.