I have noticed that my Shopping Cart displays 'Greyed Out' gif image buttons whether the button is active or not. To explain, if the Shopping Cart is empty then the buttons below the cart for 'Update' 'Save' 'Retrieve' 'Checkout Now' are inactive and are therefore correctly 'greyed out versions'. However, if there is something in the Shopping Cart, these buttons are active, but they still appear as 'greyed out'. I am using the Smart Theme with the standard Actinic supplied buttons.
I established from my phone call to Actinic Support that you can specify a different button image.gif for an active button and a different button image.gif for an inactive button. This can be done in the design tab by selecting 'Shopping Cart' in the 'Select Page Type' drop down list where there are two rows of images - one row for active buttons and one row for inactive buttons. This is excellent is is just what I want to do. However, in my site folder, there were only the 'greyed out'.
To use this facility, the support person said I could use Photoshop to create new black versions of these buttons, using the supplied greyed out versions. I agreed that this was possible, but that I did not have the expertise to change the colour of the text on these gif images. I asked if they could supply the missing black buttons, but they refused, saying that this was a design issue (and was my responsibility) and not a support issue. I explained that I did not want them to design anything, and that I just wanted black versions of Actinic supplied standard buttons, so that I could use them for the active buttons in the Shopping Cart. The supplied versions are faint grey and they look to a normal user as if the button is not active and is therefore confusing and misleading to customers.
I have been a user of Actinic catalog and Business for many years, and this is the first time that I have come up against a brick wall when asking for support under my support contract. I escalated the issue within Actinic Support and spoke at some length but they continued to refuse to supply the black buttons.
I have subsequently emailed the greyed out buttons to a friend who has converted them to black and all is now well - you can see the result at my web site http://www.allpanoramic.com
I think Actinic catalog and Business is a great piece of software and support has been excellent. I hope this problem is an isolated incident, but I would suggest that their very narrow approach and response to the issue is not good for customer relationships.
I established from my phone call to Actinic Support that you can specify a different button image.gif for an active button and a different button image.gif for an inactive button. This can be done in the design tab by selecting 'Shopping Cart' in the 'Select Page Type' drop down list where there are two rows of images - one row for active buttons and one row for inactive buttons. This is excellent is is just what I want to do. However, in my site folder, there were only the 'greyed out'.
To use this facility, the support person said I could use Photoshop to create new black versions of these buttons, using the supplied greyed out versions. I agreed that this was possible, but that I did not have the expertise to change the colour of the text on these gif images. I asked if they could supply the missing black buttons, but they refused, saying that this was a design issue (and was my responsibility) and not a support issue. I explained that I did not want them to design anything, and that I just wanted black versions of Actinic supplied standard buttons, so that I could use them for the active buttons in the Shopping Cart. The supplied versions are faint grey and they look to a normal user as if the button is not active and is therefore confusing and misleading to customers.
I have been a user of Actinic catalog and Business for many years, and this is the first time that I have come up against a brick wall when asking for support under my support contract. I escalated the issue within Actinic Support and spoke at some length but they continued to refuse to supply the black buttons.
I have subsequently emailed the greyed out buttons to a friend who has converted them to black and all is now well - you can see the result at my web site http://www.allpanoramic.com
I think Actinic catalog and Business is a great piece of software and support has been excellent. I hope this problem is an isolated incident, but I would suggest that their very narrow approach and response to the issue is not good for customer relationships.
Comment