Error when removing country from shipping zone

[angieb]

Hi,

I'm trying to remove USA and Canada from my "Rest of the world" zone to put them in their own category, but each time i try i get the following error message:

Catalog - pocket ashtray: Catalog.exe - Application Error
The instruction at "0x5ad71531"referenced memory at "0x00000014". The memory could not be "read".
Click OK to terminate the program.

I accidentally clicked on the "Database backup" when shutting down since having this error (force of habit).

Hope someone can help.

Angie

[angieb]

Can anyone help? Please?

[Rich Brady]

Angela did you search for that error message???

http://community.actinic.com/showthread.php?t=29869

[angieb]

Hi,

I did find that post before i posted. I tried to follow the instructions, but my XP doesn't have "Speech and handwriting Recognition". So i couldn't do it. So it must be something else.

It was working perfectly before i tried to separate them out. I had USA and Canada in 2 zones and it only happened when i tried to take them out of one of them.

Cheers,
Angie

[Rich Brady]

Okay, try compacting the databases using Actinic and then again in Access for good measure.

I had a database error because the country field I edited was too long once, so I know how pedantic it can be.

[angieb]

Hi,
I've just deleted my shipping zones and started again and it looks like it's ok now?!

Thanks for your help.
Angie

[Rich Brady]

LOL Sorry it came to that, but does suggest that there might have been a corrupted database in there somewhere.

If you don't, make sure you compact your databases regularly.

Glad you sorted it.