prompt.fil error message

[dpchages]

Hi,

I've been experiencing similar problems to "WebD", the originator of this post in version 8 help: http://community.actinic.com/showthread.php?t=36592.

I am getting the following error message on my site:

Error: Error opening configuration file ../acatalog/prompt.fil. No such file or directory

The website can be viewed here: http://www.authenticindianspice.com/ - you will immediately notice that the home page (index.html) is not uploading, but you can access the About Us page by going here: http://www.authenticindianspice.com/aboutus.html

I have gone through all the recommendations on the old thread, namely:

• Website Purge and Refresh
• Deleting entries in the 'FileList' table from ActinicCatalog.mdb
• Compact Database
• Changing the 'CGI script ID'
• And finally tried removing everything (via FTP) and doing a Website Refresh

There are no errors or warnings when I test the Network Setup. I don't have any 'old*.fil' files in the 'acatalog'.

And still getting the same error message.
Can anyone help?

[Darren B]

probably to do with the script extension i know plx is a valid perl extension but have never used it for actinic use pl or cgi

[dpchages]

Hi Darren

use pl or cgi

How do I change this?

[Darren B]

under network settings next to script id

[dpchages]

under network settings next to script id

OK - did this but still no luck. I sent a Snapshot to Actinic support and they seem to think it's something to do with the hosts as all the files are uploading to the _root directory. 'prompt.fil' is there, but not in the acatalog directory (indeed nothing has uploaded to that directory).

The hosts are: dlznet.co.uk - anyone had any experience with them?

[pinbrook]

The hosts are: dlznet.co.uk

is it windows hosting? if so, do you need it to be windows?

[dpchages]

is it windows hosting? if so, do you need it to be windows?

I don't know (new client), but I can ask...