automated tasks .. anyone know if this is possible?

[davidfarndon]

Is there a way that the following scenario is possible :

actinic automatically downloads orders (I know this is a command line switch option .. if I remember correctly .. though I've never used it 'till now), then does the following based on a few conditions:

Condition 1:
If the order is received before a cut-off period (say mid-day for instance): -

if the order is showing payment received, it generates a group of emails ..

• one to the customer saying his payment has been received and the warehouse is in the process of packing and despatching.
• one to the warehouse saying despatch this order

if the order is not showing a payment received, it generates a different set of emails:

• one to the customer giving them other options with which to pay (if they've had any difficulties at the checkout for instance).
• one to the office admin to tell them to call the customer

Condition 2
If the order is received AFTER the cut-off period ..

if the order is showing payment received, a group of emails generated:

• one to the customer saying the order was received, thanks very much .. it will be processed as soon as possible (mentioning the cut-off period etc.)
• one to the warehouse saying despatch if possible immediately, or as soon as possible.

if the order is not showing payment received, a email group:

• one to the customer saying thank you, here are a few options you can use to make payment
• one to the office admin to tell them to contact the customer.

[rmorrow]

Hi David

This wouldn't be possible with Actinic e-mail funtionality. It could be done with a .NET (or similar) custom application on your desktop that runs a scheduled order download, reads the order & customer details from the Actinic database and then fires off the emails based on whatever conditions you specified.

Feel free to PM me if you want to discuss further.