sites missing

[Collins Design]

Friday 11-20 AM M.S.T. USA

Howdy all;

I got call from actinic 8 client last night. When they started computer the Actinic shortcut was not working on desktop. I fixed that, but when client opened Actinic they discobered that 2 of 3 sites were missing in site view. The one remaining site lost al past orders! I'm on my way to client this am, I have a few ideas, but wondered if any of my fellow Actinic abusers have a solution.

Gratefully;

Bob

[Mike Hughes]

It sounds very much like a computer problem to me.

My main thoughts are that the file which lists the available sites might have been corrupted or deleted. If there's a non-working site in the default site1 folder then actinic might be seeing that as the only available site, hence the missing orders.

Look in the 'sites' folder and you should see a file called sites.ini that lists all the sites.

With a bit of luck all the sites and files will still be in their folders, just the sites.ini that's messed up.

Mike

[NormanRouxel]

It may be worth checking if they've installed Actnic for a particular user and have subsequently logged on as a different one?

The missing desktop shortcut implies that.

[Collins Design]

Thank you

Thank you both;

I'm headed out the door right now. I handle the design end, they take the orders. I have site.ini on my flash drive as well as design snapshots, so wish me luck.

Hi Norman...How are you? Yes a computer problem was my 1st thought too. I told them to back up everything. Perhaps a hard drive going south.

Us usual, I am humbly grateful;

Bob

[Darren B]

is this a vista machine, i have had this in the past, normally a corrupt user is to blame

[TraceyHand]

normally a corrupt user is to blame

*bites tongue/sits on hands*

[Jan]

it can quite often be as simple as the sites.ini file being corrupt and not having the sites listed - we had that here last week and restoring an old copy of the file resolved the problem.

[NormanRouxel]

The sites.ini is a very simple textfile and you can easily fix it with nothing more than Notepad and listing of the Sites folder.

There was a problem in older releases of V8 not being able to handle more than a certain number of sites (I recall either 60 or 90'ish because I was the first one to create that many sites and get bitten by the bug).

The bug is still there in the 8.5.1 that I use whereby I can only see the first 60 sites in the Sites dialogue even though my sites.ini has more entries.