Merging Fails

[trickywiki]

Hi,
My website's been running for a few months and I've been updating the content on a regular basis without any problems. I've just made some text changes to some of the products, then 'Published to Web' only to receive the message:-

Actinic received a network error while merging files on the server. Try again later and contact your network administrator if the problem persists. The system cannot find the file specified.

I tried again and again but I get the same error message. I checked the website to find that the text changes had not been incorporated (not really an issue) but more importantly I can't 'see' my orders anymore. I ordered from my website to test it and found I could place an order and checkout with the PayPal payment taken. But I still can't see my old orders or retrieve any new orders and I didn't get an email confirmation.

I checked the server and noticed that the content files had the latest date so I assume the FTP transfer works OK.

I went into 'Network Setup' and pressed the test button which failed thus:-


The Network Test was unable to verify that the mail (SMTP) server you specified is valid (the name lookup failed). The mail server name may be correct. If it is (and your email address is correct), you will receive an email soon after this test has completed. This error can occur if the mail server you specified is incorrect, or if your PC network is not properly configured (for more information, see "DNS" in Windows help). If this problem is due to improper network configuration, you may not be able to place orders from this computer using the built in Actinic encryption method for credit card details.

Followed by:-

The system cannot find the file specified.

Followed by:-

The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

I checked CGI-BIN = 755 - OK
and atatalog folder = 777 - OK

The common problem seems to be that the system can't find a specific file
but it's a shame that the error message doesn't say WHICH file!!
My system was working, the FTP works so I assume a file has become corrupt but I don't know where to start

Any help would be appreciated as I can't now process any orders !

For reference: -I'm not sure if it's related but I posted a problem about erratic Google Analytics behaviour a week ago.

Cheers

Adrian

[jont]

Have you tried a purge and refresh from the help menu?

[trickywiki]

Hi,
I did as you suggested. I purged Order, email, Content and Customer records and then selected 'Web|Refresh Website' with familiar results:-

Actinic received a network error while merging files on the server. Try again later and contact your network administrator if the problem persists. The system cannot find the file specified.

For clarification, I can see all my existing orders (by selecting the 'Orders' tab) that I've already downloaded but if I click on 'Retrieve Orders', I get:

The system cannot find the file specified.

[trickywiki]

Hi,

I also used the 'Web Site Analysis' tool in Help|Troubleshooting which sent a test email which I received OK. This proves that the email setting for the server are correct.

If I try to 'View Error Log' I get "The requested URL /acatalog/error.err was not found on this server"

If I 'Purge Session Files' I get the familiar "The system cannot find the file specified"' error.

If I 'Compare Perl Scripts' I find they have not been modified.

Any ideas as to what the problem might be would be appreciated.

[pinbrook]

Have you tried a purge and refresh from the help menu?

The guidance here was to do a FULL purge and refresh - go to Help Menu, troubleshooting to find "Website Purge and Refresh"

Tick box 1 if your site has no perl customisation
Tick box 2 (cat/fil)
Tick box 3

[trickywiki]

Hi Jo,

Thanks for that - reading was never one of my strong points !- all back up and running.

Cheers

Adrian