empty basket

[trafford]

only noticed this last night but when items are added to the basket and then you are directed back to the previous page, the basket shows empty - but if you view the basket the items selected are there . . . . . any ideas why this is please?

thank you

dave

[Mike Hughes]

Mixing www. and non-www. domains.

Don't do it. The cookies won't let you.

Further details are already on the forum.

Mike

[Golf Tee Warehouse]

Take a look in your network settings and look for any urls without a missing www' at the front.

[trafford]

can anyone elaborate on this?

Mixing www. and non-www. domains.

Don't do it. The cookies won't let you.

there's only one domain, it's got the w's in the network settings and always has had.

[Golf Tee Warehouse]

I checked the site in your profile and it also works fine for me.

[Mike Hughes]

The site works fine.

The problem you have is that if you (or anyone else) goes to the site without using www. in the domain then the cookies won't work.

This can be corrected using a .htaccess file but the best thing to do is always to use www. when visiting the website or creating links.

If you use www. to enter your site and still see the problem then delete the website cookie from your PC and try again.

Mike

[trafford]

i think you've just explained that perfectly - i do have a habit of typing url's in now without the w's which is exactly what i've done, i'll have to look into how to do the htaccess file then as i'm sure i'm not alone in what i've done - thanks for the replies

dave

[Golf Tee Warehouse]

There are a few threads relating to this and I have seen a number of variations on the actual code to add (many other site outside of this forum will also provide the code to do this)

The most common suggestion seems to be:

Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} ^yoursite.co.uk [NC]
RewriteRule ^(.*)$ http://www.yoursite.co.uk/$1 [L,R=301]

An alternative version is:

Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} ^yourdomain.(.*)
RewriteRule ^(.*)$ http://www.yourdomain.co.uk/$1 [R=301,L]

I believe this only works on Apache servers.

[trafford]

thanks for that i'll forward that to the man who deciphers egyptian hieroglyphics to stick it wherever it's meant to go !