BUG: Characters stripped from long words in confirmation email

[NormanRouxel]

Scenario:

Someone uses the Other Info field to capture very long words (like someones email address). The info arrives safely in the Order but the customers confirmation email omits some characters.

E.g. customer enters:

extremelylongemail@incrediblylongdomain.nowhere.special.atall.com

And the confirmation email contains:

extremelylongemail@incredibly-
ongdomain.nowhere.special.ata-
l.com

Now the customer can probably work out that hyphens have been added but will panic when they see the missing characters and think that they made a typo. Especially if this information is critical in any way.

I'd have expected to see:

extremelylongemail@incredibly-
longdomain.nowhere.special.ata-
ll.com

The bug seems to be in routine WrapText within ActinicOrder.pm - I had a look there but the GOTO scared me and I ran away shivering.

WrapText was written in 2000 so it's possible that this bug has lurked for 9 years!

[TraceyHand]

The bug seems to be in routine WrapText within ActinicOrder.pm - I had a look there but the GOTO scared me and I ran away shivering

jees..what hope IS there?

[Kiran]

Hi Norman

I can confirm this is happening, will pass it onto to development. I'll touch base when I hear back from them again.

[Kiran]

Hi

I'm afraid it's been classified as a bug, unfortunately I dont have a timescale for a fix.

[NormanRouxel]

A quick fix (if it's really affecting anyone) would be to edit OrderScript.pl and look for the lines:

		#
		# Add other and date info prompts if defined
		#
		if (length $$pProduct{'OTHER_INFO_PROMPT'} > 0)
			{
			MailOrderLine( "",
								$$pProduct{'OTHER_INFO_PROMPT'} . "\r\n  " . $CurrentItem{'INFO'},
								"",
								"",
								"",
								$nDescriptionColumnWidth,
								@TableFormat
								);
			}

And in that code replace $nDescriptionColumnWidth with 70 so the code is as follows:

		#
		# Add other and date info prompts if defined
		#
		if (length $$pProduct{'OTHER_INFO_PROMPT'} > 0)
			{
			MailOrderLine( "",
								$$pProduct{'OTHER_INFO_PROMPT'} . "\r\n  " . $CurrentItem{'INFO'},
								"",
								"",
								"",
								70,
								@TableFormat
								);
			}

This will mean that the Other Info in the customer email won't be broken unless there are 70 unspaced characters. Long enough for most I hope.