catalog internet sales application has stopped working

[Ghome1971]

Hi

For the last few days I have been unable to open Actinic. Each time I open I get the following message "catalog INTERNET sales application has stopped working". I have installed windows update and scanned for viruses but still no luck. Have anyone got any ideas. Thanks in advance for reading this.

Geraldine

[Kiran]

Hi Geraldine

It's most likely a corrupt database that's causing this, if you have MS-Access I suggest Compacting and reparing the database (ActinicCatalog.mdb) to see if it works, else you will need to raise a support ticket so a support technician can look into it.

Regards

[chris ashdown]

You dont nmeed access just use compact site facility in actinic, if you do use access and have a version higher than 2000 then make sure you resave database in 2000 format not 2003 or 2007 etc

[Ghome1971]

Hi

I have used Mole End Health checker to compact and repair database. I think the problem may be something to do with Vista as I am now having problems with Word and printing form other software packages. I will try and run a vista repair.

Thanks

Geraldine

[NormanRouxel]

If you suspect system problems then it would be a good idea to copy your entire site folder onto removable storage before you do anything else.

[pbrown]

Catalog Internet Sales application has stopped working

Hi
I have version 9.5 and although i have no problem in opening Actinic, every time i either try to print an invoice or press the commit button i receive this message and then Actinic closes down. I have tried compact database in housekeeping but the problem is still occuring. Does anyone have any ideas as to what my next step should be. I also have vista. I am just learning Actinic so if you have any suggestions please could you suggest them as if you were talking to a 5 year old
Thanks
Pauline