Error: The input is NULL

[grant]

Hello all

I have searched around for a solution to this issue we are having with one of the sites we run for a customer, but cant find anything definative yet. I wonder if this rings a bell with anyone.

Actinic Support have looked at this for us, and had a snapshot of the site etc, and basically say they dont know why it is happening, must be something with the server.....

A week ago, all was working fine. (Version 8)

Now :
1. Add a product to the basket.
2. Arrive at /cgi-bin/ca000001.pl
3. Click on Checkout Now and arrive at /cgi-bin/os000001.pl?ACTION=Start&REFPAGE=http with the error

A General Script Error Occurred
Error: The input is NULLPress the Browser back button and try again or contact the site owner.

However, if I go back - look at another product and click on the Checkout link in the head of the page next to the View Basket link - I get taken to /cgi-bin/os000001.pl?ACTION=Start and the process works just fine.

It ONLY seems to be an issue withe the checkout link on the Basket page.

Would anyone have any idea what could be wrong?

Thanks

GR

[peblaco]

Are the template links all using variables?.

[grant]

Hi Peblaco

Yes they are.

GR

[grant]

Hmmm, it seems that the issue is changing to another script in the CGI bin...

If you are outside the CGI bin and head in, no issues.

heading out of the GCI bin, no issues.

It is only changing from 1 cript to another that causes the issue - eg
os000001.pl to ca000001.pl

But is I remove the &REFPAGE=httpetcetc after the SHOWCART on a page that has the error - it works.

Something up with the Refpage ?

[grant]

SSL isn't on (uses Worldpay).

We have gone through the usual issues with Actinic.

We have uploaded it to our test server (which is with another host), and it works fine.

[grant]

Hi.

I have uploaded a test installation to the server, straight out of the box, and am still getting this error.

[leehack]

I think ticking the relative url checkbox in network settings solves this, pretty sure it's a setting in there that need selecting, if not that specific one.

[Rich Brady]

SSL isn't on (uses Worldpay).

We have gone through the usual issues with Actinic.

We have uploaded it to our test server (which is with another host), and it works fine.

Have your hosts changed anything?

[pinbrook]

So in summary

your site to problem server - has problem
vanilla site to same problem server - still has problem

your site to another server - all OK

Points to the server being the problem... who is the host? ask them what they have changed recently?