Shopping Cart Summary not displaying quantity or value

[Dean_B]

Hi all,
I've just noticed that when products are added to the basket on my website (www.showerenclosuresuk.com) the value and quantity of items is not displayed in the shopping cart summary after bouncing back to the product page. Any ideas why this might be happening? Not even an empty value is displayed.

I've not played with the shopping cart summary layout at all recently, I've also checked that this isn't just a cookie issue with the PC I'm working on. I do recall reading a thread about inconsistent url's in the network settings causing this but they seem fine to me - attached for reference.

Thanks in advance.

[leehack]

Check that area to the factory standard layout and see if anything has changed. Or select an alternate layout in site options as a quick test.

[fergusw]

Your HEAD area is missing the references to the two Actinic javascript files required:

actiniccore.js and actinicextras.js

Check/refer to an original layout in the library to see how these Actinic Javascript functions are included and then make sure they are present in the HEAD area of the layouts your site is using.

If you use firefox you can check the Error Console and you'll see a range of Javascript errors all of which will be resolved by following the above action.

[Dean_B]

Thanks for the response Lee much appreciated.

The two javascript files you mentioned Fergus were in the head but brought in with an absolute URL, and even though the URL seemed correct I've now changed them to relative paths as per my other sites and it seems to have done the job. The cart summary is now working fine.

Thanks a lot for putting me in the right direction.

Dean

[musicscotland]

same problem

brought in with an absolute URL, and even though the URL seemed correct I've now changed them to relative paths

I just experienced the exact same problem - these javascript files need to be referenced with a relative, not absolute, path. Otherwise the summary won't show up properly in Internet Explorer or Safari (but does show OK in Chrome and Firefox as far as I could tell).

[stuartjrobinson]

Test Please

Whilst in a meeting with our SEO providers, we noticed the same problem while viewing our website on their PC, the Shopping Cart Summary isn't updating.

I've tested this on our own laptop, PC's, smart phone and a few other people have also tested the website for us and the Shopping Cart Summary IS updating.

Our SEO providers are adamant that all their PC's show the same problem and they say this is the reason for our reduced sales!

I'd appreciate if anyone/everyone could test our site to see if the Shopping Cart Summary is updating.

Many thanks.

[John Ennals]

It's working fine for me on Windows 7 with Firefox 36.0.1, IE10 and Chrome 41.0.2272.89 m.

Also working on Android Jellybean with native browser.

John

[NormanRouxel]

Works fine for me too.

If I add something to cart, return to displaying a product and reload the page with the www. removed from the URL, then the cart summary displays 0 values. Restore the www. and they're back again. Working exactly as expected.

You could use an .htaccess file to force the www. on erroneously entered page names. Google for htaccess www and you'll get plenty of help there.

[stuartjrobinson]

Thanks very much John and Norman.

I've added a few lines to the .htacces file (shown below) to force non-www to www and that cures the scenario suggested by Norman.

RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTP_HOST} !^www\. [NC]
RewriteCond %{HTTPS}s ^on(s)|
RewriteRule ^ http%1://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

Hopefully, job done!