Retrieve Orders Button Greyed Out

[markact]

I'm hoping this is something stupid I have overlooked. A client has sent me a snapshot - when I import it, the 'Retrieve Orders' button is greyed out - so it cant be clicked.

I have looked in Business Settings > Options , and order processing and catalog maintenance are both checked.

The original snapshot that i sent to the client over a year ago worked OK for my test orders.

The client says they have never used their copy of actinic until last week - and saw that the 'Retrieve Orders' button was unable to be selected (greyed out).

I'm confused - anyone got any ideas.

Thanks.

[miketait]

Design > Designer Options > "Order download is enabled" ?

Mike

[markact]

doh

thanks for that.
(me and my stupid questions)