Hi,
I just need to run this by someone else, before all my hair is gone!
This is happening on two sites, and both were working fine yesterday. (I did update both the websites yesterday, one with minor design update, one with regular stock updates).
I’m getting the “A General Script Error Occurred”/ “The input is NULL” message when going to the checkout. I know it’s been covered before but I couldn’t find a resolution and I just want a second opinion of my thoughts.
I’ve noticed that the URL generated by the checkout buttons is different for the cart page and the catalogue page and the cart button.
The URL on the catalogue page is simply http://<site>/cgi-bin/os000001.pl?ACTION=Start and that seems to work.
The URL on the cart page is http://www.<site>.com/cgi-bin/os000001.pl?ACTION=Start&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f and that doesn’t work. (If I delete everything after “...ACTION=Start” then it does, unsurprisingly).
The URL on the button below the cart is http://www.<site>.com/cgi-bin/os000001.pl?ACTION=Start&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f&ACTINIC_REFERRER=http%3a%2f%2fwww%2e<site>%2ecom%2fcgi%2dbin%2fca000001%2epl%3fACTION%3dSHOWCART&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f this doesn’t work either.
I’ve checked the code and both links are being generated with a <a href=”CartLinkText”... , though I’m not sure about the button under the cart.
I’ve tried turning off SSL, rolling back to an earlier snapshot, changing perl script numbers, deleting from server and reloading etc. etc. etc.
In desperation I’ve:
Uninstalled Actinic, renamed any folders that were left and reinstalled, so it’s a pretty clean starting point.
FTP’d and deleted all the files from the server.
Imported the network settings from the bad site into a fresh “site1” (ie out of the box). Tested OK.
Uploaded the site.
Put a copy of Great Expectations in to the basket and gone to the checkout.
Same thing happens - checkout button in non-cart page works ok, but the one in the cart doesn’t (urls similar to above).
Hosting company say they’ve tested the server and run scripts and they don’t have any errors their end.
So where can the problem creep in? From my end or the server end?
Any ideas.
David
I just need to run this by someone else, before all my hair is gone!
This is happening on two sites, and both were working fine yesterday. (I did update both the websites yesterday, one with minor design update, one with regular stock updates).
I’m getting the “A General Script Error Occurred”/ “The input is NULL” message when going to the checkout. I know it’s been covered before but I couldn’t find a resolution and I just want a second opinion of my thoughts.
I’ve noticed that the URL generated by the checkout buttons is different for the cart page and the catalogue page and the cart button.
The URL on the catalogue page is simply http://<site>/cgi-bin/os000001.pl?ACTION=Start and that seems to work.
The URL on the cart page is http://www.<site>.com/cgi-bin/os000001.pl?ACTION=Start&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f and that doesn’t work. (If I delete everything after “...ACTION=Start” then it does, unsurprisingly).
The URL on the button below the cart is http://www.<site>.com/cgi-bin/os000001.pl?ACTION=Start&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f&ACTINIC_REFERRER=http%3a%2f%2fwww%2e<site>%2ecom%2fcgi%2dbin%2fca000001%2epl%3fACTION%3dSHOWCART&REFPAGE=http%3a%2f%2fwww%2e<site>%2ecom%2f this doesn’t work either.
I’ve checked the code and both links are being generated with a <a href=”CartLinkText”... , though I’m not sure about the button under the cart.
I’ve tried turning off SSL, rolling back to an earlier snapshot, changing perl script numbers, deleting from server and reloading etc. etc. etc.
In desperation I’ve:
Uninstalled Actinic, renamed any folders that were left and reinstalled, so it’s a pretty clean starting point.
FTP’d and deleted all the files from the server.
Imported the network settings from the bad site into a fresh “site1” (ie out of the box). Tested OK.
Uploaded the site.
Put a copy of Great Expectations in to the basket and gone to the checkout.
Same thing happens - checkout button in non-cart page works ok, but the one in the cart doesn’t (urls similar to above).
Hosting company say they’ve tested the server and run scripts and they don’t have any errors their end.
So where can the problem creep in? From my end or the server end?
Any ideas.
David
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