From time to time, about once a week, we get somebody typing their credit or debit card number in the Name field for their invoice address. This is despite our giving a warning not to do so, in the Checkout on the relevant page, and despite our making it clear that we do not take payment on our website, but through SagePay.
If we had an automatic system linking to despatch booking software, their delivery label on the parcel would go out with their card number on it! Luckily we enter this information manually, and check orders personally.
However, we do need the customer's name. Sometimes we can guess it from the email address, but otherwise we have to ring them and/or email them, and usually have to wait days for a response, if ever.
Is there any way of forcing them not to type a number in this field, such as only allowing alpha characters, and if so, does anybody know how to code it and where?
Sarah
Thanks.
If we had an automatic system linking to despatch booking software, their delivery label on the parcel would go out with their card number on it! Luckily we enter this information manually, and check orders personally.
However, we do need the customer's name. Sometimes we can guess it from the email address, but otherwise we have to ring them and/or email them, and usually have to wait days for a response, if ever.
Is there any way of forcing them not to type a number in this field, such as only allowing alpha characters, and if so, does anybody know how to code it and where?
Sarah
Thanks.
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