SagePay VSP Bounce page

[Ridgewood12]

Hi all,
I have spent the last few hours trawling the forums for a solution to my problem, however there are hundreds of posts on this issue going back years. Before I get myself into a right mess, I thought some clarification might be better on the version I am running. (Actinic catalog version 9.0.5.0.0.0.JHZA)

I have been testing the Checkout process in test mode for some weeks and I haven't had a single problem. Today I started testing in production mode for the first time. I have checked and rechecked my sagepay settings within Business settings/Payment and Security/Payment methods. All looks good.

When I was in test mode, on the Sagepage bounce page there was a next button. On the production page the message reads

_______________________________vsp

You will now be automatically transferred to the Sage Pay VSP secure server to process your credit card details with complete confidence.

with no next button

At this point nothing happens, no redirect, no error message nothing.

Has anyone come across this before


Sorry I'm not a huge teckie and I am learning actinic as I go.

I'm running


thanks

John

[Ridgewood12]

ok, after a fair bit more hunting around and speaking SagePaty to confirm there were no problems with my live account. I've also spoken to Actinic support.

there's a knowledge base article that seems to help. However, as I 'm not completly comftable with the coding aspect of Actinic, I need some guidence on how and where to check this code.



I've assumed this is the bounce page or checkout pages
Design tab\Select page type.

I'm not 100%. Can anyone verify

thanks

[Widdy]

Did you get this working?

[Ridgewood12]

I got this working, unfortunately this was problem on my part.Within Payments services\Transactions. I had set this to pre authorise. When I spoke to SagePAy, that wasn't configured on my account. Saypay reconfigured my account. everything works again