Fatal Errors when creating a snapshot - help, please!

[paul in london]

Hello,

when I try to save a snapshot of my Actinic site I get the following error messages:

FATAL ERRORS
(File SnapshotWizard.cpp, Line 674) - Archive error 5 - The compression operation failed
Library error - Can not open file C:\Program Files\Actinic v8\Sites\Site1\products\BonaSandingMachinesPics\Bona_Mini_Buffer_S.jpg ! has been caught.
Errors
(File ExportFiles.cpp, Line 456) - The file C:\Program Files\Actinic v8\Sites\Site1\products\BonaLacquersPics\D500_L.jpg was not found System error 3 - The system cannot find the path specified.

In particular, I'm wondering what the bit 'has been caught' means.

I've tried deleting a problematic .jpg, which removes a fatal error, only for a different fatal error to be produced.

This is the site I'm working on: http://www.flooringsales.co.uk/

Can anybody tell me what I should do?

Thanks,
Stuart

[Duncan Rounding]

Have you tried compacting the database before attempting the snapshot?

[paul in london]

Hi drounding,

thanks for the suggestion. I compacted successfully, but then got the same error message when I attempted to take a snapshot:

The operation was aborted.

There is 1 Error
There is 1 Fatal error

FATAL ERRORS
(File SnapshotWizard.cpp, Line 674) - Archive error 5 - The compression operation failed
Library error - Can not open file C:\Program Files\Actinic v8\Sites\Site1\products\BonaSandingMachinesPics\Bona_Mini_Buffer_S.jpg ! has been caught.
Errors
(File ExportFiles.cpp, Line 456) - The file C:\Program Files\Actinic v8\Sites\Site1\products\BonaLacquersPics\D500_L.jpg was not found System error 3 - The system cannot find the path specified.
..


Any suggestions would be gratefully received.

Cheers,
Stuart

[paul in london]

I still have these errors, any help please!

[janimal]

What operating system are you using?

If vista, it may be a permissions issue.

Also check that all the jpg it is having an issue with exist & can be opened by a normal image editor/viewer

The best way is to copy the path of the problem image and paste it into Explorer, ie C:\Program Files\Actinic v8\Sites\Site1\products\BonaSandingMachinesPics\Bona_Mini_Buffer_S.jpg this will ensure the image is exactly where actinic thinks it is.

good luck,

Janimal
www.rebelit.co.uk

[chris ashdown]

Make backups of your .MDB files in your sites folder untill you have sorted it out, not as good as a snapshot but you can recover most things using it apart from things like images which it knows where they should be but does not make copies of them

[chris ashdown]

I would just delete the product it's having a problem with and then try again

[Goz]

Have you rebooted your PC? I usually find (not that it happens very often) that a reboot cures "has been caught!"

[Donna Kempster]

Hi
I don't know if this will help but I get fatal errors when one or more of the following occurs (and I forget when I'm snapshotting )

1) We have a multi-user version and the other version is in the site I'm snapshotting
and/or
2) We use Moleend one stop for order processing. This can't be open in the site youa re snapshotting or the db will be caught.

Hope this helps.