Changing of Address Problem

[fuzzie bear]

We moved address and I have updated our address in Business Settings and it all looks fine.

Now when people place an order, both us and them get an order confirmation email with the old address on it.

Anyone any ideas ?

[Duncan Rounding]

Is the address hardcoded in the email layout.

[fuzzie bear]

No, theres no hardcoding :

Dear <actinic:variable name="ContactInvoiceName"/>,

<actinic:block if="%3cactinic%3avariable%20name%3d%22ContactInvoiceCompany%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="ContactInvoiceCompany"/>
</actinic:block>We have received and are processing the following order:

<actinic:variable name="CustomerData"/>
<actinic:variable name="OrderData"/>
<actinic:variable name="OrderLines"/>
<actinic:variable name="OrderTotals"/>
<actinic:variable name="SSPRateMessage"/>

Sincerely,
<actinic:variable name="CompanyName"/>

<actinic:block if="%3cactinic%3avariable%20name%3d%22Address1%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Address1"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Address2%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Address2"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Address3%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Address3"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Address4%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Address4"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22PostalCode%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="PostalCode"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Country%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Country"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Phone%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Phone"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Fax%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Fax"/>
</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22Email%22%2f%3e%20%21%3d%20%22%22"><actinic:variable name="Email"/>
</actinic:block>
<actinic:variable name="SSPTrademarks"/>

[Duncan Rounding]

Is this affecting both your sites?
Is the new address correct on your T&C page?

[fuzzie bear]

I have 3 websites and one is correct but the other 2 still have the old data. I've checked the T&C page and everything seems fine there.

[Duncan Rounding]

Try making a small change to the email layout in design (add a space or two or something) and upload and see if that helps.
I presume you've tried compacting the database?

[fuzzie bear]

I've tried changing the template again, I've compacted the database and I've tried a full refresh of the site - still the same problem...

[Sean Williams]

I know it doesn't answer the question, but we hard code the address details in emails anyway as we wanted something slightly different to the 'standard'.
It would sort your problem in the short term anyway.