Checkout bounces back to product page before completing transactions

[Ridgewood12]

Good Morning,
I need your help. I have a re-occurrence of an old issue which stops my customers checking out.

Basically the problem is this. When a customer goes to checkout. the customer is presented with the first screen "shopping Cart Description", when they choose next. The site bounces them straight back to the page they last viewed.

This is what i've done so far.
1. Compacting the database and republished to the web
2. Incremented the CGI Script ID by 1
3. imported an old working backup
4. Switched of SSL for my checkout pages
5. Refreshed the website

Has anyone any idea what could be causing this

I'm using Actinic Catalog version 9

[pinbrook]

Set the bounce time to zero, customer will remain on basket page until they hit continue

[Ridgewood12]

Hi Pinbrook, Sorry didn't make the post clear. Its only when the customer clicks the next button that the customer gets bounced back to the last page they viewed.

[peblaco]

It's usually this or incorrect network settings.

[Ridgewood12]

Thanks,
I've made the suggested changes to the checkout page 1 and suggested in the post. Still not working. I'm pretty sure my CGI-BIN setting are correct in Network settings, but in-case there not. here's an extract

FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 5
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.truesurvival.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 30
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.truesurvival.co.uk/acatalog/
SSLCGIBINURL https://www.truesurvival.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST
SSLFTPUSERNAME
SSLFTPPASSWORD
SSLPATHTOCGIBIN cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.truesurvival.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.truesurvival.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST truesurvival.co.uk
FTPUSERNAME *******
FTPPASSWORD *******
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../acatalog/

(Moderator: FTP Username and Password removed)

[Duncan Rounding]

Did you also make the changes to the OrderScript.pl file?

[Ridgewood12]

I did, the suggested changes were already there. I overwrote the originals to ensure there wasn't a typo

[Duncan Rounding]

Zip and attached your v9 OrderScript.pl file and I'll do a compare with another similarly modified one - just to make sure, because this is a common issue when buttons are used.

[Duncan Rounding]

....also I see you are using v9 IERA. Are you using Business Plus in a Multi-User environment as this was a quick fix IIRC. (http://community.actinic.com/showthread.php?p=233178 )

[Ridgewood12]

Hi, I/m using Catalog, not business. But your right when I checked my version it was registered as IERA, not sure how that could have happened. I reinstalled the latest patch and its now reading 9.0.5..0.0.0, hope fully this wont have overwriiten my order file. I've attached the zippped version of the order file.

Thanks for you help

EDIT - attachement removed - no longer required - Moderator

[Duncan Rounding]

You will need to reapply the patches to the v905 OrderScript.pl file. There are diffeences between v902 and v905.

[Ridgewood12]

It looks like its all sorted now. I've tested on Chrome, IE and Firefox and all seems to be working and processing order correctly now.
Thanks Drounding and Peblaco for you top advice. I can sleep a little easier now

Cheers

John