Printer Dialogue Box problem

[Ian Clyde]

Hi,

I have just added an additional printer to our network which works fine for all applications and initially worked fine with Actinic as well.

Now today after starting everything up I am having problems. If I 'complete order' then the invoice will print to the default printer as normal however if I want to reprint an invoice then when clicking on the invoice/print button it just hangs for a few seconds and then nothing happens. THEN if I try to click on the 'printer setup' box to bring up the printer preferences dialogue box where normally I can select another printer - again nothing happens.

Even more stangely this only happens on one of my two actinic sites, the other one seems to work fine.

Any ideas out there?

[Jan]

Hi Ian,

Actinic stores printer settings for each individual report, so if you have changed your printer, you will need to print the report from the report selection dialog and use printer setup on there. The printer setup option on the file menu is not used in cases where the printer has been setup for a particular report.

If you still have problems after this, you could try resetting your printer options, this knowledgebase article tells you how to do this.

Regards,

[Ian Clyde]

Hi Jan,

Thanks for all of that. Amazingly the problem seems to have corrected itself and at least now I can access the dialogue box to switch printers which I couldn't do before.

Thanks for the info though, very helpful.

Ian.