Error when downloading

[super cat]

hi all,

i get this error when i try to download an order :

Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL.

i telephoned webfusion and they sent me this e-mail today:

Thank you for contacting Webfusion on the 13th October 2010.

I can confirm that there are no issues with the cgi capability on the hosting package, I would advise that you make contact with Actnic.


If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind Regards


is anybody having these problems?

thanks

[pinbrook]

Test the search function on your site, that will tell you if there is a problem with cgi.

You could try a site refresh to see it that fixes the scripts

[NormanRouxel]

Do Web / Network Setup / Test and report what happens.

[super cat]

hi,

when i do the network test i get the following error :

Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.

when i view response, i get a 404 not found.

[super cat]

Hi,

thanks Jo,

i did a search on my site the did a full refresh and it worked..
it was a good job it worked because the customer had ordered the last 2 items in stock..

thanks Norman for replying...