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**Mike Hughes** · 13-Dec-2010, 10:36 PM

A search shows someone with a similar problem was able to upload by doing a preview first.

Other people with a similar error had to reinstall windows (try installing actinic on a different PC and importing your snapshot to see if that works).

Sadly, on one thread it appears as if Actinic support fixed the problem but didn't report back what the problem / fix was. Naughty.

Mike

**gsanderson** · 18-Dec-2010, 12:09 AM

Thanks Mike

I have stopped short of re installing windows as actinic is running on
our server at the moment and I am not confident to play around with
operating system windows server 2003

I have sent our site 1 folder to actinic on a pen drive as it contains
so many pictures it is 14GB

the mdb is 400mb

support recommended we upgrade to the latest v9 but again the upload
just cuts out and generates an dmp file

I might try installing on another machine to see if that makes any
difference

I am having a problem getting timely responce from actinic support we have
had an open ticket since 6Dec.
and have not been able to make changes to our site for over 3 weeks
if all else fails I will have to refer to an old backup.

any input on this problem would be appreciated

regards

Graham

**Duncan Rounding** · 18-Dec-2010, 12:16 AM

14Gb.
How many products and sections do you have?
Do you have lots of custom variables at product and section level?

**gsanderson** · 19-Dec-2010, 10:11 PM

Hello

There are 132 sections each with various sub sections and many thousands of products

I am not sure were to look but is there somewere in the software
I can look to tell me our product count

we have a custom curtain calculator on a few thousand products

sorry I am not specific but am not in office to look at

whilst the site one folder is 14GB looking at it there are a number of old
backups and files which could actualy be cleaned out

Regards

Graham

**leehack** · 20-Dec-2010, 12:05 AM

14GB is outrageously high. If majority of that size is not made up of videos, , Flash, PDFs or digital downloads, then you either have a serious problem with the site, your image optimisation is non-existent or your number of products means you are working well outside of actinic's comfort zone (quoted as 20k products, but in reality 'comfortable' is a fair few less).

I've worked on some huge sites and yet to see anything over 600MB, 14GB is just monstrous and points to something very wrong. My guess from your clues is that your image optimisation is very bad, let's take a typical product setup with a multiple image addon.

Section image - 10k
Product image - 40k
Zoom image 1 - 90k
Zoom image 2 - 90k
Zoom image 3 - 90k
Zoom image 4 - 90k

Total - 410k (0.4MB)

Multiply that by 20,000 possible products and you'd still only be in the region of 8GB.

If you don't create your own prod refs, when you add a new product, actinic numbers them sequentially (remembering that it fills in gaps that have been cleared previously), that's a quick dirty way to get an idea sometimes. I think Norman has provided code in the forum before in another thread with the required php to get a strict count.

If you look at your site in IE8, bottom left of the browser window, you'll see an error reported, swfobject problem, which points to you using flash i'd imagine, perhaps flash is causing the size issue?

**leehack** · 20-Dec-2010, 12:13 AM

Try this in a layout:

Code:

<actinic:block php="true">
$sectioncount = 0;
$productcount = 0;
</actinic:block>

<actinic:block type="EntireSectionList" />
<actinic:block php="true">
$sectioncount++;
</actinic:block>

<actinic:block type="ProductList" />
<actinic:block php="true">
$productcount++;
</actinic:block>
</actinic:block>

</actinic:block>

<actinic:block php="true">
echo "You have $productcount products contained in $sectioncount sections.";
</actinic:block>

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