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Checkout / Shopping Basket Error - help!

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    Checkout / Shopping Basket Error - help!

    Hi everyone,

    I've got a problem with a new Actinic site which is in development for a client of mine. You can see it here: http://test.evenlodestudio.com

    The error occurs during checkout. At the foot of the "Step 1" page is a dropdown which allows the user to declare their country of delivery and check a box for a different delivery address.

    When you click 'Next' you should then be taken to "Step 2" - the invoice & delivery page. However, what actually happens is that the Step 1 page shows errors from the invoice & delivery page and you cannot pass this first step of the process.

    Screengrab of the error:


    What's unusual is that I have this exact same checkout process working without any problems whatsoever on another client site (http://www.socksolutions.co.uk). The Evenlode Studios site code is a carbon copy and, other than CSS changes, nothing else has been altered.

    Can anyone shed any light on why this might be happening? Any advice gratefully received.

    Thanks in advance,
    Simon

    #2
    I'm using v9.0.5 of Designer - so not sure the Evenlode site can be on v10?

    How else would I check?

    Comment


      #3
      Or, perhaps the question should be how can I revert the Evenlode site to v9 layouts?

      Comment


        #4
        Best check these first.

        In the software used for that site, under Help menu > About for full version number.

        Online, I checked the version file at acatalog/ver.fil on the site which said V10 for that one so I thought that's why the issue.
        Peblaco

        Comment


          #5
          Originally posted by peblaco View Post
          Best check these first.

          In the software used for that site, under Help menu > About for full version number.

          Online, I checked the version file at acatalog/ver.fil on the site which said V10 for that one so I thought that's why the issue.
          Odd. The version of Designer which has been used to create the site is definitely v9. Full version number is 9.0.5.0.0.0.JHZA

          Yet, having just published it again, it's definitely saying it's v10 on the site, as you say.

          Is there any way to rollback to v9?

          Comment

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