Orders Lost (I think)

[pinkequine]

Hi

We've just changed over to a new dedicated server and the IP address for the website has now changed.

I just tested a sale on the new IP and it downloaded fine, but I had quite a few sales from earlier on in the day when I think the DNS would have been in the process of changing and the sales came through on my email, but when I do send/receive... nothing comes through.

I tried re-setting the website IP to both the old IP and the new one and neither downloaded any of those sales.

Is it likely I lost these sales and will need to manually input them from the email notifications?

[Duncan Rounding]

Are the .order files still on the server?

[pinkequine]

Where are they?

Hi

I am not sure where they would be on the server. I checked on the public html file and the only . file in there is htaccess. If you can tell me where they are normally held i have the server open now, I can check

Thanks

[pinkequine]

Hmm I just did a search on the community and it says they are held in the acatalog file, if so there is nothing there

[Duncan Rounding]

Do you still have access to the old server to check there. I think you may as well just go ahead and enter them manually.

[pinkequine]

Hi yes I do have access, but its not there, have just gone ahead as you say and entered manually.

Thanks anyway