Script errors

[clivehudson]

Good Morning

I hope someone is able to help.

The server on which an Actinic V8 system had been running perfectly on for some years blew up and my ISP cannot figure out the settings for the new server.

Everything appears to be uploaded into the right place and we have tested web settings and also used the wizard, to get the same results.

We are getting internal server errors, whenever we try to use scripts.

During the upload we get a merge error, presumably because the scripts to perform the merge are not working.

Our ISP did modify some of the scripts by adding the second line below:

push (@INC, "cgi-bin");
push (@INC, "/var/www/vhosts/tumbletots.net/site5/cgi-bin/");

This did get some of them working but then we stared getting oldprod.fil errors, again I presume because the merge did not work during upload.

We have tried several times to upload each time trying subsequent refreshes. We have also attempted various suggestions on the community, but all to no avail.

Our new server is a Web Fusion dedicated server, managed by Gloderworks, using Parallels Plesk Panel software

Our web settings are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://avidgroup.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/local/bin:/usr/bin:/bin
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://avidgroup.co.uk/acatalog/
CGIBINURL http://avidgroup.co.uk/cgi-bin/
PATHFROMCGITOCATALOG /var/www/vhosts/tumbletots.net/site5/acatalog/
CODEBASE ./
FTPHOST avidgroup.co.uk
FTPUSERNAME *******
FTPPASSWORD ****
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /acatalog/

Very frustrating, any help would be gratefully received.

Thanks

Clive Hudson

[NormanRouxel]

I've never heard of anyone having to patch the Perl scripts to get them working. Best undo that (but keep a note of what was done).

Settings that look suspect are:

PATHTOPERL /usr/local/bin:/usr/bin:/bin

Which should only have single entry and that entry should point to your perl executable. E.g.

PATHTOPERL /usr/bin/perl

Also PATHFROMCGITOCATALOG /var/www/vhosts/tumbletots.net/site5/acatalog/ looks long winded.

Try:

PATHFROMCGITOCATALOG ../acatalog/

And also try leaving a blank entry in

FTPPATHFROMCGITOCATALOG /acatalog/

I.e.

FTPPATHFROMCGITOCATALOG

[clivehudson]

Thank you Norman

I have tried these settings and they fail the Network Test, however since everything else thus far has failed, I shall try a site refresh with these settings and see what happens.

The original scripts were used.

The upload is complete with a Merge Request Error, all the files have loaded into the correct place, but still we get Internal Server Errors.

I will remove all the .fil files and the Cat files and try again

Regards

Clive

[NormanRouxel]

they fail the Network Test

Telling us what error message(s) you get would be useful.

[clivehudson]

The only error messages we get are:

1 'an error occurred while sending the merge request' at the end of the upload.

2 Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

When running the script.

http://www.avidgroup.co.uk/cgi-bin/c...CTION=SHOWCART

The server errorlog shows that the script cannot find the the scripts

require al000001;
require ao000001;
require sm000001;

I hope that helps

Clive

[NormanRouxel]

Earlier you said "they fail the Network Test".

Are you now saying that's not so?

If you get Network Test errors that's what we need details of.

[clivehudson]

Good Morning Norman

The setting test using the parameter you suggest returns the results shown below.

The test was successful using the original parameters, the site uploaded, but the scripts did not work.

Thanks for your help

Clive

CGI-BIN Working Directory: "/"

CGI-BIN Working Directory Contents
selinux
usr
lib64
home
vmlinuz.old
vmlinuz
lost+found
dev
etc
srv
boot
initrd.img.old
mnt
lib
initrd.img
media
bin
sbin
opt
..
.
root
sys
proc
var
tmp
mount

"../" Directory Contents
selinux
usr
lib64
home
vmlinuz.old
vmlinuz
lost+found
dev
etc
srv
boot
initrd.img.old
mnt
lib
initrd.img
media
bin
sbin
opt
..
.
root
sys
proc
var
tmp
mount

An error occurred trying to read "../acatalog/"

The path to the web site directory you specified (../acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

[NormanRouxel]

The reported info "CGI-BIN Working Directory: "/"" looks wrong. This is the root of your file system (which isn't the correct location) and it should be somewhere within the FTP space of your site.
Retry the test but restore:

FTPPATHFROMCGITOCATALOG /acatalog/

It may be best to wait for a webfusion user to help or search the forum for "webfusion". Note that I had a quick look and advice there may relate to older versions of their servers. So check the dates on posts.

It may help when reporting errors to post the current network settings you are using. Otherwise people have to infer them from a sequence of earlier suggestions.

[clivehudson]

Thanks for your help Norman. My ISP has now decided to setup our web server in it's own partition and he believes that will enable all the scripts to work.

We shall see!!!

If it does not.....I am off to a new ISP.

Thanks again

Warm regards


Clive Hudson