Checkout problems - reverts to home page

[hale-pope]

Hi - when customers try and buy something on our site starskins.co.uk they click on the product, click on buy that all works fine but one they choose a delivery destination and click on 'next' they are taken to the homepage and cannot actually buy the product. Might anyone have any suggestions please? It was working fine and the checkout data has not (knowingly) been changed. I don't how to do it! Thank you in advance.

[leehack]

A URL is always a good start.

[hale-pope]

Hello - 'a url is always a good start' - as in add one or check? Sorry, not sure what your reply is meaning.

[guccij]

As in add a clickable url to your request for help. e.g. www.starskins.co.uk

[guccij]

When was it working fine? Do you have a recent snapshot?

[hale-pope]

I see - thank you for clarifying. The site is www.starskins.co.uk If any product is clicked on and added into a basket the screen reverts to home page whenever the destination country is chosen. I do have a saved snapshot when it was working yes, but was hoping there might be a simpler way as we have added product since that snapshot (but stored so not like a few days work to get back) and I waas hoping that there might be a simple piece of code to check. Any thouhts on that? Many thanks,

[Mike Hughes]

See the last few posts on this thread.

http://community.actinic.com/showthread.php?t=40118

It sounds like the same problem.

Mike

[Duncan Rounding]

Have you changed any scripts? Upgraded perhaps?
You may not have the mods in the scripts for the buttons on the checkout pages.

[hale-pope]

Thanks Mike - I'll take a look.

Duncan - yes we have upgraded to a newer Version 8. We have a multi site sue though and the other sites work no problem so it had not even crossed my mind. Is it going to be mind boggleing problem?

[malbro]

See the last few posts on this thread.

http://community.actinic.com/showthread.php?t=40118

It sounds like the same problem.

Mike

Your page is calling os000001.pl which is the order script and then bailing out on error back to the REFPAGE which is defined in the checkout page as your home page. As the script is used to display the checkout pages including the first one it would appear something is wrong either with the script or with the data passed to the script.

I notice you have removed the return button to get back from the page, did you also remove more than just the button.

[hale-pope]

Thank you for taking a look. We have not (knowingly) deleted anything at all. Before we upgraded we took a snapshot and then since the upgrade we have added a host of products but i leave the 'design' well alone aside from adding/changing ba couple of calls-to-action on the homepoage. To be honest, I do not actually know where the checkout page is to even muck about with.

Should i just reimport my old snapshot?

[Duncan Rounding]

Upgrading means you would have to redo the script mod for the use of buttons in the checkout. I don't think you did that.

[hale-pope]

Many thanks - you are right as no script was changed post upgrade. However, this site seems to be the only one that has an issue.

I suppose the course of action is to check the scripts and then change or if they appear fine import the last snapshot?

Thank you.

[Duncan Rounding]

Work through the KB article on adding image buttons to the checkout (http://community.actinic.com/showthread.php?t=45042 )and make the script changes as per that article. Once you get it working you can copy the script into the other sites as well.